R
Hi All
I have recently joined a small manufacturing company (printing, slitting and rolling bond, 2ply and thermal paper onto small cores). This company has downsized recently but is back on track with positive growth, new technology and fresh strategies.
My role is Operations Manager to which I manage Quality, Engineering, Production, Despatch and Printing. Only myself and the CEO have any background with other manufacturers and quality management systems.
One of the many challenges that I face is other Management I.E Sales Manager and Finance Manager (they have been with the company for about 4 years) are very opinionated about quality systems and processes, sometimes they are on the right path but most times they are not, they look to me for guidance and when I provide a solution, they will not accept responsibility for implementing, following or resourcing at any level and argue at every point - despite me trying alternative tactics for approach.
I do not have a quality team and I do not have any administrative assistance at all therefore I (as the Ops Manager) am responsible for developing the system and implementing it - completely. That is fine, however i need to get everyone on board to obtain some participation and ownership of following processes, if they have an understanding of what we are trying to achieve I am sure that they will be more willing to participate. I am thinking of going down the ISO9001:200... path, is this the right path - am undecided.
My question in this thread is " does anyone have any tools (i.e powerpoint presentation or something) that could be used to help me make all office and production staff have a basic understanding of Quality. Something along the lines of a pictorial document with bullet point wording..............hmmm unsure exactly what, but i want to snap them out of their current negative outlook and get them on board with understanding quality and what we are trying to achieve".
If I have dribbled on too much and confused you, please advise and I will try to be more specific...............
Cheers in advance
JJ
I have recently joined a small manufacturing company (printing, slitting and rolling bond, 2ply and thermal paper onto small cores). This company has downsized recently but is back on track with positive growth, new technology and fresh strategies.
My role is Operations Manager to which I manage Quality, Engineering, Production, Despatch and Printing. Only myself and the CEO have any background with other manufacturers and quality management systems.
One of the many challenges that I face is other Management I.E Sales Manager and Finance Manager (they have been with the company for about 4 years) are very opinionated about quality systems and processes, sometimes they are on the right path but most times they are not, they look to me for guidance and when I provide a solution, they will not accept responsibility for implementing, following or resourcing at any level and argue at every point - despite me trying alternative tactics for approach.
I do not have a quality team and I do not have any administrative assistance at all therefore I (as the Ops Manager) am responsible for developing the system and implementing it - completely. That is fine, however i need to get everyone on board to obtain some participation and ownership of following processes, if they have an understanding of what we are trying to achieve I am sure that they will be more willing to participate. I am thinking of going down the ISO9001:200... path, is this the right path - am undecided.
My question in this thread is " does anyone have any tools (i.e powerpoint presentation or something) that could be used to help me make all office and production staff have a basic understanding of Quality. Something along the lines of a pictorial document with bullet point wording..............hmmm unsure exactly what, but i want to snap them out of their current negative outlook and get them on board with understanding quality and what we are trying to achieve".
If I have dribbled on too much and confused you, please advise and I will try to be more specific...............
Cheers in advance
JJ

