Tqm
Is Total Quality Management Right for Your Organization?
Organizations who implement Total Quality Management change their culture from a reactive to a proactive focus. Customer requirements are clearly understood and met every time. Employees are given tools to find the root cause of problems and techniques to eliminate them forever. The results are: increased customer satisfaction, reduced operating costs, improved employee morale, and greater competitive edge.
How is the Health of Your Organization?
1. Do your people know who their internal suppliers and customers are and know their requirements?
2. Do your people provide clear requirements to their internal suppliers?
3. Do your people demand clear requirements from their internal customers?
4. Are key work processes documented?
5. Do your people measure and track results of key work processes?
6. Do your people use a systematic, fact based analysis to determine root cause of problems?
7. Do your people meet regularly in work groups to address quality problems and continuous improvement opportunities?
8. Do your people consider continuous improvement as part of their job responsibilities?
9. Do your people strive to meet requirements every time and not to accept defects as inevitable?
10. Do your people participate on cross functional teams to resolve organization problems?
A Total Quality Management System Consists of:
1. An organization, run by senior management initially, to manage the implementation of a TQM system including:
o awareness training for all employees,
o measurement of processes out of control and their related cost,
o education of all employees on the tools of TQM,
o a problem elimination system.
A group of six to eight executives meets periodically to measure the progress of the system.
2. Training for all employees on awareness and the tools of TQM. Internal or external trainers can complete this task for a 200 person organization is two months.
Application of the tools and techniques of Quality:
o identifying customer requirements,
o measurement, quantification of the price of non-quality,
o identifying the root cause of problems,
o and problem elimination.
Five one hour sessions are run by your organizations' supervisors.
3. A typical implementation takes six months but is easily tailored to the needs of any organization.
The Benefits of a TQM System are:
1. Your people will know their internal suppliers and customers and what their requirements are. This will improve communication and reduce finger pointing.
2. Since requirements, internal and external, will be clearly understood and documented, your people will be able to deliver defect free products or services. Your training costs will go down and employee morale will rise.
3. All key work processes will be documented and updated as requirements change. Your people will know what to do, when to do it, and how to do their jobs resulting is reduced rework, less turn over and improved morale.
4. The measurement and tracking of errors will help to reduce them by focusing attention on them. What people track they attack.
5. Employees usually know what their problems or hassles are - they just don't have a systematic way to get at the root causes. Once they do, those problems will be fixed forever and your people can focus on continuous process improvement.
6. People don't accept defects in their personal lives and shouldn't at work. Once this attitude is in place, defects will go down along with costs.
7. Some problems are cross functional requiring a team from various departments to do root cause analysis and solution definition. The TQM process provides for techniques to do this effectively.
The Vision of TQM is a brilliant one but implementation can be a real bear. Changing cultures is not easy to do. It requires top management leadership and a proven set of tools and techniques for the organization to achieve success.
Is Total Quality Management Right for Your Organization?
Organizations who implement Total Quality Management change their culture from a reactive to a proactive focus. Customer requirements are clearly understood and met every time. Employees are given tools to find the root cause of problems and techniques to eliminate them forever. The results are: increased customer satisfaction, reduced operating costs, improved employee morale, and greater competitive edge.
How is the Health of Your Organization?
1. Do your people know who their internal suppliers and customers are and know their requirements?
2. Do your people provide clear requirements to their internal suppliers?
3. Do your people demand clear requirements from their internal customers?
4. Are key work processes documented?
5. Do your people measure and track results of key work processes?
6. Do your people use a systematic, fact based analysis to determine root cause of problems?
7. Do your people meet regularly in work groups to address quality problems and continuous improvement opportunities?
8. Do your people consider continuous improvement as part of their job responsibilities?
9. Do your people strive to meet requirements every time and not to accept defects as inevitable?
10. Do your people participate on cross functional teams to resolve organization problems?
A Total Quality Management System Consists of:
1. An organization, run by senior management initially, to manage the implementation of a TQM system including:
o awareness training for all employees,
o measurement of processes out of control and their related cost,
o education of all employees on the tools of TQM,
o a problem elimination system.
A group of six to eight executives meets periodically to measure the progress of the system.
2. Training for all employees on awareness and the tools of TQM. Internal or external trainers can complete this task for a 200 person organization is two months.
Application of the tools and techniques of Quality:
o identifying customer requirements,
o measurement, quantification of the price of non-quality,
o identifying the root cause of problems,
o and problem elimination.
Five one hour sessions are run by your organizations' supervisors.
3. A typical implementation takes six months but is easily tailored to the needs of any organization.
The Benefits of a TQM System are:
1. Your people will know their internal suppliers and customers and what their requirements are. This will improve communication and reduce finger pointing.
2. Since requirements, internal and external, will be clearly understood and documented, your people will be able to deliver defect free products or services. Your training costs will go down and employee morale will rise.
3. All key work processes will be documented and updated as requirements change. Your people will know what to do, when to do it, and how to do their jobs resulting is reduced rework, less turn over and improved morale.
4. The measurement and tracking of errors will help to reduce them by focusing attention on them. What people track they attack.
5. Employees usually know what their problems or hassles are - they just don't have a systematic way to get at the root causes. Once they do, those problems will be fixed forever and your people can focus on continuous process improvement.
6. People don't accept defects in their personal lives and shouldn't at work. Once this attitude is in place, defects will go down along with costs.
7. Some problems are cross functional requiring a team from various departments to do root cause analysis and solution definition. The TQM process provides for techniques to do this effectively.
The Vision of TQM is a brilliant one but implementation can be a real bear. Changing cultures is not easy to do. It requires top management leadership and a proven set of tools and techniques for the organization to achieve success.