Toyota's quality planning and quality management system documents

J

Julia Sukhareva

#1
Dear Sirs, there are plenty of information about Toyota. But I failed to find the original documents of Toyota's quality planning and quality management system (in English). I tried to contact Toyota directly but they won't assist me with the issue. I would appreciate it if you could help me. Thank you!
 
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Wes Bucey

Prophet of Profit
#2
Dear Sirs, there are plenty of information about Toyota. But I failed to find the original documents of Toyota's quality planning and quality management system (in English). I tried to contact Toyota directly but they won't assist me with the issue. I would appreciate it if you could help me. Thank you!
You have caught us on a weekend, traditionally a very slow time in the Cove. As folks start coming back to work in the different time zones for Monday, you'll start to get some answers. If not, I'll come back and give you some references where to find what you seek. In terms of the original documents (exact English translations from the original Japanese), I'm not sure if I've ever seen such, usually only paraphrases or summaries like the stuff in the links below.

Comment:
From the response Toyota apparently gave you, I take it you are not currently on Toyota's list of approved suppliers.
Can you tell us why you want this information? There are numerous books about the "Toyota Way" some of them even by Toyota people - is that what you are seeking? or do you want copies of Toyota's supplier quality guidelines? Here's some starters to help you focus on exactly what you want.
 
Last edited:

Wes Bucey

Prophet of Profit
#3
:topic:When I tried the quiz at
Quiz on the Toyota Production System
I found ten simple questions, all which I answered correctly (confirmed by a little popup after each question), but at the end, when I checked my score, the software reported only 6 of 10 correct. I'd be interested if others have a similar experience.

If the experience is universal, it may mean a breakdown in the TPS;)
 
J

Julia Sukhareva

#4
Dear Mr. Bucey, thank you for your prompt reply. I am currently writing my bachelor's thesis and I am in need of exact documents of Toyota on quality planning, such as product quality matrix, process quality matrix.
 
J

Julia Sukhareva

#5
Dear Mr. Brucey, as far as the quiz is concerned, I have just tried to solve it, got all correct answers and the final result was "9 out of ten", so, most obviously, the problem is with the test system itself.
 

Wes Bucey

Prophet of Profit
#6
Dear Mr. Bucey, thank you for your prompt reply. I am currently writing my bachelor's thesis and I am in need of exact documents of Toyota on quality planning, such as product quality matrix, process quality matrix.
Did you pose your request to Toyota with that explanation? Perhaps if you start off your request saying precisely you are a student, the name of your school, and offering to supply a copy of the finished thesis, you can work your way though referrals to someone at Toyota who will NOT rebuff you, but actually help and encourage you.

One of the major techniques we learn in the Quality profession is asking questions in a manner which explains why the answers provide value to both parties. If nothing else, you can appeal to the pride Toyota executives are continually touting is a mainstay of the Toyota Production System.

Can you give us an example of a single document you expect to view and how the original will be integral to your thesis more than the summaries and paraphrases available throughout public Toyota literature? (i.e. - what is the proposition of your thesis and how do you propose to develop it?)

When I wrote my doctoral dissertation years ago, I had to face a rigorous inquiry from my primary professor as well as the department head and other members of the dissertation committee on my topic and plan BEFORE I was allowed to proceed. It was important to the department and the school that a student not embark on a fool's errand which might frustrate the student and reflect badly on the department and the school.

Thus said, what tips or advice or cautions have you received from your professor?
 
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