TQM Implementation in Facilities Department


Yew Jin

Any example for the proposal on implementing TQM in facilities department?


Hello Yew Jin,

A proposal would be to carefully analyze the existing organization to determine the best way to go.

and take care, NOT every employee is happy about changes

Best Regards


Yew Jin

Hope weathers good in Penang

If your not going to buy any FM software to manage your site

You will first need to determine what the facilities department is responsible for ( maintenance wise / legal compliance / best practice )

Your starting point would be a planned preventative maintenance document( PPM ) for them to operate to

This document allows the site management to identify when the required services , inspections and examinations are required to maintain a legally compliant state for all parts of the site

attached is a very basic one, but think your will get the idea , then you can decide what Quality process/work instruction should be written to make this happen


  • FM Service Contracts & Maintenance site PPM Rev 2.xlsx
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