TQM successes in public schools?

B

Brian Hunt

#1
(note: Public schools in USA are for the public - public schools in the UK are private, fee paying schools such as Eton and Harrow and the one attended by 'socialist" PM Tony Blair , Fettes College)

I got involved in TQM about 18 years ago when working at one of GE's factories. I thought (and still do) that it was great. Since then I've studied Deming and other Quality Gurus and believe that the TQM approach will work for any system.

But industry seem to have largely discarded TQM in favour of Six Sigma. However, it is being picked up in the USA public school system. This article Quality Management in Education: Building Excellence and Equity in Student Performance describes some of the wins. Anyone here had any experience of using TQM in schools? How does this compare with industry?

Great to see TQM back on the agenda!
 
Elsmar Forum Sponsor
F

fireonce

#2
Yeah, I agree with you.
And I think the important thing is not the method/theory which we adopt, but the attitude we take.
 

Jen Kirley

Quality and Auditing Expert
Leader
Admin
#3
Unfortunately news about schools winning quality awards through TQM/Baldrige is not as common with the hype and hand wringing about No Child Left Behind.

News may be found with a Google search of state quality awards (often modeled after Baldrige) and a search of Baldrige award winners.

The most spectacular example I know of is Chugach school district in Alaska. It shows that great improvement, including test scores, can be achieved by rethinking the way education is done and managed, instead of lengthening the school days or tutoring failing students--in short, more of the same.

Read about Chugach here.

I wish I had personal experience with such a school. I might have felt I could stay in education, but instead I ran as soon as I got the chance. :(
 

gpainter

Quite Involved in Discussions
#4
Our school corporation is starting a program called CARE Community Academy to Reform Education. I have a meeting on this coming up the first week in may. I was looking at the ASQ Koalaty Kids program. Has anyone had any experience in this program? Education has not changed and i feel that the schools and the stakeholders have not done well in preparing all of our students for after high school. We tend to focus on scores rather than learning.
 

Jen Kirley

Quality and Auditing Expert
Leader
Admin
#5
Our school corporation is starting a program called CARE Community Academy to Reform Education. I have a meeting on this coming up the first week in may. I was looking at the ASQ Koalaty Kids program. Has anyone had any experience in this program? Education has not changed and i feel that the schools and the stakeholders have not done well in preparing all of our students for after high school. We tend to focus on scores rather than learning.
You might want to ask Wes directly. I remember hearing (correctly, I hope) he has gotten the program into his area school district.
 
T

Tupham - 2008

#6
I worked in a fee-paying school for 6 years and was involved in setting up the QMS and acted as document controller up to and for a few months after ISO 9001 certification, which they achieved first try.

The main advantage I saw was improvements in the school's admin systems that came from standardisation and documentation of processes. It wasn't applied to teaching.
 
B

Brian Hunt

#7
Thanks for the comments on this topic - one of the big problems in the UK is that schools have to teach to the measures - it's a classic case of "what gets measured gets done" even if it adds no value.

So teachers in state schools have to teach to a tightly controlled curriculum and measure students according to the requirements of external governement departments. This leaves little time for teachers to step back and look at what they are doing and how to improve it (limited organisational slack).
 
B

Brian Hunt

#8
Unfortunately news about schools winning quality awards through TQM/Baldrige is not as common with the hype and hand wringing about No Child Left Behind.

News may be found with a Google search of state quality awards (often modeled after Baldrige) and a search of Baldrige award winners.

The most spectacular example I know of is Chugach school district in Alaska. It shows that great improvement, including test scores, can be achieved by rethinking the way education is done and managed, instead of lengthening the school days or tutoring failing students--in short, more of the same.

Read about Chugach here.

I wish I had personal experience with such a school. I might have felt I could stay in education, but instead I ran as soon as I got the chance. :(
That is very impressive - the other study I know is this one here Quality Management in Education: Building Excellence and Equity in Student Performance which describes the turn around at Brazosport ISD in Texas.
 

Jen Kirley

Quality and Auditing Expert
Leader
Admin
#9
Thanks for the comments on this topic - one of the big problems in the UK is that schools have to teach to the measures - it's a classic case of "what gets measured gets done" even if it adds no value.

So teachers in state schools have to teach to a tightly controlled curriculum and measure students according to the requirements of external governement departments. This leaves little time for teachers to step back and look at what they are doing and how to improve it (limited organisational slack).
Our No Child Left Behind appears to resemble what UK has had going for some years.

Some results are predictably similar: apply a whip and the beast will probably move, but there's no guarantee the poor thing will move in the desired direction.

Interestingly the award was presented to Chugach and then NCLB was rolled out with no audible mention of how the highly performing school achieved its gains. Then again, our Secretary of Education was not from Alaska...

I am straying too close to a political theme and must now back away. :(
 
B

Brian Hunt

#10
Our No Child Left Behind appears to resemble what UK has had going for some years.

Some results are predictably similar: apply a whip and the beast will probably move, but there's no guarantee the poor thing will move in the desired direction.

Interestingly the award was presented to Chugach and then NCLB was rolled out with no audible mention of how the highly performing school achieved its gains. Then again, our Secretary of Education was not from Alaska...

I am straying too close to a political theme and must now back away. :(
Interesting - I think that TQM is perhaps seen as a subversive approach that takes power away from managers by empowering the people that do the job and that deliver the organisations service or product. Demonstrating that massive improvements can be made with out management direction (ref Deming's "Management are only 95% of the problem") can be a threat to the careers of administrators and politicians. I'm assuming that most politicians in USA are as corrupt and self serving as the ones in UK.
 
Thread starter Similar threads Forum Replies Date
Y TQM Implementation in Facilities Department Misc. Quality Assurance and Business Systems Related Topics 2
M How Organizations maintain Six Sigma and TQM in their Operations ISO 13485:2016 - Medical Device Quality Management Systems 6
T What are the Core Concepts of TQM? Quality Manager and Management Related Issues 6
S MBA Finance major & HR minor job opportunity in TQM field Career and Occupation Discussions 1
D TQM (Total Quality Management) Diagram Software Quality Assurance and Compliance Software Tools and Solutions 4
R Total Quality Management (TQM) in the Aerospace Industry AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
T What is difference between a Corporate Quality Manual and TQM? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
C ASQ Quality Management Journal Vol. 17 Total Quality Management (TQM) Comments Wanted Book, Video, Blog and Web Site Reviews and Recommendations 8
M Help with research - impact of TQM on employee motivation in working environment Quality Manager and Management Related Issues 1
L Road Map for TQM Implementation Quality Tools, Improvement and Analysis 11
A Difference between six sigma and TQM approach Six Sigma 18
Q Quality Program: Which could be the best for a Company? EFQM, Six Sigma, TQM, others? Misc. Quality Assurance and Business Systems Related Topics 3
G TQM Practice (What is the difference between QC Story & PDCA?) IATF 16949 - Automotive Quality Systems Standard 4
A I need help on Six sigma and TQM - Quality Management course discussion question Six Sigma 3
G Deming Prize (TQM Implementation award) vs. TS 16949 Compliance IATF 16949 - Automotive Quality Systems Standard 4
N TQM Software suggestions wanted Quality Assurance and Compliance Software Tools and Solutions 12
G Short TQM training - Choosing of most important points Training - Internal, External, Online and Distance Learning 3
R Six Sigma vs. TQM - How to Select and What are their Differences? Six Sigma 2
T Diagram of Management & Business Functions Relationships for TQM Misc. Quality Assurance and Business Systems Related Topics 7
J Difference between a Goal and an Objective within TQM Quality Tools, Improvement and Analysis 5
F Want to know more on Methods and Tools for quality assurance (8d, TQM and Poka Yoke) Preventive Action and Continuous Improvement 3
N TQM Model as a 'House' Quality Tools, Improvement and Analysis 2
D How to answer customer?s TQM test paper? Philosophy, Gurus, Innovation and Evolution 2
C Explain to me the differences between ISO9000 and TQM ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
R TQM Project - Books on important TQM books The Reading Room 5
Ajit Basrur The "Pillars of Total Quality Management" (TQM) Presentation - Any ideas Quality Tools, Improvement and Analysis 11
V Deming - Drive Out fear - How to Implement a TQM Environment Misc. Quality Assurance and Business Systems Related Topics 3
V TQM - Implementing Continual Improvement of Product, Processes and System Misc. Quality Assurance and Business Systems Related Topics 1
T What are the differences between TQM and TQM 2 (continuous profit improvement) Lean in Manufacturing and Service Industries 2
S Barriers to TQM implementation in Construction Industry - M Level Dissertation Topic Misc. Quality Assurance and Business Systems Related Topics 13
T Online Master Degree in TQM - Any good university reviews or recommendations? Professional Certifications and Degrees 3
V How does a TQM environment relate to a 5 stars hotel - Hotel Management Service Industry Specific Topics 2
A Is ISO enough to satisfy these TQM approval questions? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
P Looking for subject matter for thesis about TQM, ISO9000, TS19649 IATF 16949 - Automotive Quality Systems Standard 4
N Distance Learning - Quality Management and TQM - Seeking Recommendations Training - Internal, External, Online and Distance Learning 1
T Mini 5S - Implementing TQM - Seeking Suggestions Quality Tools, Improvement and Analysis 16
C Total Quality Management (TQM) - We upgraded from QS-9000 to 16949, 14001, and 17025 ISO 17025 related Discussions 9
R TQM, Standards or Configuration Management Misc. Quality Assurance and Business Systems Related Topics 2
V Teaching Quality! The History of Quality (from Artisans to TQM) Misc. Quality Assurance and Business Systems Related Topics 37
T TQM (Total Quality Management) Team Close Out Process Preventive Action and Continuous Improvement 2
C The Concept of TQM (Total Quality Management) in the USA Preventive Action and Continuous Improvement 5
J Is ISO 9001 more focused on production and TQM more on Management? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
L TQM Master's Thesis: Now I'm Lost Preventive Action and Continuous Improvement 12
Marc Is TQM (Total Quality Management) Dead? Preventive Action and Continuous Improvement 34
G History of TQM? Where did Total Quality Management come from? Preventive Action and Continuous Improvement 18
M Seeking TQM (Total Quality Management) Books Recommendations Book, Video, Blog and Web Site Reviews and Recommendations 9
Q ISO 9000 and TQM (Total Quality Management) in Small Companies Preventive Action and Continuous Improvement 11
K Does TQM fit in with ISO 9001:2000 and QS-9000 (now TS 16949)? Preventive Action and Continuous Improvement 9
A TQM vs. The flow chart of Product Design (Methodical Design) Design and Development of Products and Processes 4
Marc The Paradox of Toyotaism vs. TQM (Total Quality Management) Philosophy, Gurus, Innovation and Evolution 9

Similar threads

Top Bottom