Training Competency and Effectiveness Documentation

#1
Training Competency Documentation

:confused:
OK, how are folks dealing with the HR standard 6.2.2 and the documentation/effectiveness of training? I am a training shop of two (Me and I) :vfunny: and I want to do this this right but if someone has a good, yet simple, process I would love to hear about it. We are using AS400 Optimum for our personnel system, but Access or some other data base tool could be an option.

:bigwave:

Thanks
 
Elsmar Forum Sponsor
H

HFowler

#2
Nav,

We use ABRA software for our personnel system, but you're right, an Access database would also work if you have time to develop something.

Job descriptions will help us:
a) determine the necessary competence ...

We maintain a record of training provided.

We have discussed 2 or 3 different ways to:
c) evaluate the effectiveness of action taken.

Depending on the action taken:
- an exam could be given after training,
- defect trends could be monitored, or
- although more subjective, evaluation of effectiveness could be noted as part of an employee's performance appraisal.

Anyway, you'll get plenty of ideas here,
Welcome to the Cove Forums.

Best Regards,
Hank Fowler

:)
 
E

energy

#3
Re: Training Competency Documentation

Originally posted by Nav
:
OK, how are folks dealing with the HR standard 6.2.2 and the documentation/effectiveness of training?
Nav,

Do a search with the word "Competency". There's a lot of threads about it. Then do a search with the word "Training". There's tons of stuff on training. Upper right hand corner of your screen, just in case you didn't know. I use it all the time, before I let these experts have a whack at me.:vfunny: :smokin:
 
J

Jamie

#4
We have implemented a lot of the things Hank has.

We have Job Descriptions for Administrative, Management and Engineering personnel and for Production personnel we have Job Training Checklists that they have to complete once hired.

Any training completed after the hired date is recorded on an Employee Training Record and maintained in that personnel file. Depending upon the training the employee may be tested. Most effectiveness is verified and recorded on our Performance Appraisals at the employee's annual review. Our internal Auditors do not have access to completed performance appraisal forms. When an outisde auditor comes in they'll be there for him/her.
 
#5
No documentation

quote:
--------------------------------------------------------------------------------
Originally posted by Nav
:
OK, how are folks dealing with the HR standard 6.2.2 and the documentation/effectiveness of training?

--------------------------------------------------------------------------------


Where is the documentation of effectiveness requirement? c) says “evaluate the effectiveness of the actions taken”, and e) requires you to maintain records of education, training, skills and experience” One could argue that the documentation of effectiveness of training is built in, but I don’t see it that way. If I have a competency need and fill that need by either hiring, or training, the evaluation might be nothing more than keeping the person on that job (or removing them from that job).

Job descriptions will help identify the competency requirements (maybe), and a formal Skills Management Process might help meet all of the requirements, but for small organizations, you do not have to add any additional loads to your documentation. Even records, the key word there is “appropriate”. I would not generate any additional records just to satisfy the auditor. If your system is working, don’t constrict it with additional requirements that are not there.

All of course IMHO
 

E Wall

Just Me!
Super Moderator
#6
Re: Training Competency Documentation

Originally posted by Nav ...OK, how are folks dealing with the HR standard 6.2.2 and the documentation/effectiveness of training?...
At our company: For each position here we have a skills and qualification requirement form used during hiring evaluations and annual performance reviews. For Manufacturing positions this is then followed up by OTJ training which includes training evaluation by both the area supervisor, the training coordinator, and the new employee. For other positions - it is less structured. The manager over positions is responsible for detailing the goals for his/her staff and annual evaluations of performance to those goals (as well as any specified by the employee).

We also use an Access database for employee history, including a training section which can be used to track by either subject/training class {facilitator, date held, who attended, synopsis} or by employee {what training they had and when}. This has been effective for us.

Eileen
 
E

emgall

#7
Effectiveness of Training

We're a small organization, less than 50 people, that fears any additional paperwork like the plague.

We kicked around various ideas to substantiate the effectiveness of training such as post-training testing, supervisor evaluations, and others. Finally settled on an idea I picked up at a local professional society meeting where the speaker was an ISO auditor. We will use the results of internal audits to substaniate training effectiveness. Making sure that somehwere in the audit report there is a phrase such as "for those audited at this time, training in this procedure has been effective..." or "..additional training reccomended".

Note, we haven't gone through our certification audit for 9001:2000 yet, so I don't know how our auditor will view this.
 

Marc

Hunkered Down for the Duration
Staff member
Admin
#8
Internal audits are one of several good sources, but I would make sure you don't limit yourself to one methodology. I doubt that internal audits alone would fly.
 

Marc

Hunkered Down for the Duration
Staff member
Admin
#9
Searching the Forums

Originally posted by energy

Do a search with the word "Competency". There's a lot of threads about it. Then do a search with the word "Training". There's tons of stuff on training.
Yup - and don't forget to search on "effectiveness". The forums search engine has an 'and' function, so if you input "training and effectiveness" (without the quotes) it will only turn up posts with both words together.

I typically start by searching All Forums by Title (there's an option you'll see which says "Search titles only").
 
#10
Other means

Here are a few more possible answers. First, the standard does not say documentation is required, only appropriate records of education, training, skills and experience. But to evaluate the effectiveness of actions taken, consider normal Quality indicators; reject/scrap rates, customer complaints, etc. Anything that can distinguish whether someone can do the job, or not might be sufficient. Some of this stuff, you might already be recording. Additional paperwork requirements should be nil.
 
Thread starter Similar threads Forum Replies Date
R Training Competency Verification - NCR related to Training Effectiveness Training - Internal, External, Online and Distance Learning 8
SteelMaiden Documenting Competency and Effectiveness of Training Document Control Systems, Procedures, Forms and Templates 7
B Competency of Trainer for Internal Auditor Training (IATF 16949) IATF 16949 - Automotive Quality Systems Standard 11
Crusader Training / Competency Assessment Record for review and feedback Training - Internal, External, Online and Distance Learning 12
E Procedure Templates for Training, Awareness and Competency Assessment Process Document Control Systems, Procedures, Forms and Templates 7
E Push or Pull Induction and Competency Training Method for New Employees Training - Internal, External, Online and Distance Learning 3
A Competency Records Management - How do you manage your training/competency records? Training - Internal, External, Online and Distance Learning 1
Z Top Management (Exempt Staff) vs. Training and Competency ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 16
Q Competency and Training Verification - Review of employee resume/application ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
B Training and Competency Records Retention - UK Health Service Records and Data - Quality, Legal and Other Evidence 5
J Training & Competency - ISO 13485 - Question ISO 13485:2016 - Medical Device Quality Management Systems 2
Q Competency based training procedures for a manufacturing site Document Control Systems, Procedures, Forms and Templates 3
J Ensuring contractor competency - 4.4.2 Training, awareness, and competency Miscellaneous Environmental Standards and EMS Related Discussions 26
Raffy Training Competency - Job List vs. Job Description vs. Task Inventory ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
B Training Records and Competency - Seeking sample training record Records and Data - Quality, Legal and Other Evidence 7
J On-the-job-training - Training requirements and evidence of competency Training - Internal, External, Online and Distance Learning 2
Raffy Competency Program - 6.2.2 Competence, awareness and training ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
Anonymous16-2 Labelling Training Training - Internal, External, Online and Distance Learning 3
J Recommendations for online ISO 19011 training? Training - Internal, External, Online and Distance Learning 6
J Looking for a training organization that can provide in house DFMEA training FMEA and Control Plans 4
A AS9100 Training - Where do I start? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 11
R What's the major difference between Green Belt and Black Belt in term of training and project Six Sigma 3
S ISO 13485 Lead Auditor - Debate between our Quality Team and Regulatory Auditor - Internal Auditor Training ISO 13485:2016 - Medical Device Quality Management Systems 17
I Where can I beg, steal (just kidding of course) or borrow good training material on the ISO 9001:2015 standard? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
JAMESH Building a "Lean" Job Shop Training Program Training - Internal, External, Online and Distance Learning 0
I Does training have to be written? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
I Root Cause Analysis as Training ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
Q Regulations for Medical Device Kit for Training Personnel? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 1
S Can we provide training plan as corrective action for IATF 16949 Non conformity? IATF 16949 - Automotive Quality Systems Standard 9
S IRCA Lead Auditor training and Exam tips Training - Internal, External, Online and Distance Learning 1
N ... and some have greatness thrust upon them - Training for novice QA manager ? Training - Internal, External, Online and Distance Learning 6
C Looking for APQP Training recommendations preferably in the aerospace industry APQP and PPAP 2
B VDA 6.3 Qualification as Process Auditor training course and exam VDA Standards - Germany's Automotive Standards 0
L Hazardous Waste - Tips for creating standardized training Miscellaneous Environmental Standards and EMS Related Discussions 2
R ISO 13485 QMS Implementation Training ISO 13485:2016 - Medical Device Quality Management Systems 7
R How to keep track of employee read-only training ISO 13485:2016 - Medical Device Quality Management Systems 13
I "On the job training" as a response to how someone was trained? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 75
J Getting training either from ASQ or from SAI Global - ISO 9001 Lead Auditor training Training - Internal, External, Online and Distance Learning 1
I Date of Quality Management System - Training Records ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 19
R ISO 13485 and QMS related concepts Training - Small medical device startup company ISO 13485:2016 - Medical Device Quality Management Systems 9
R Training Matrix for Document revisions ISO 13485:2016 - Medical Device Quality Management Systems 4
I Training records and "grandfather" clauses ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
S Education authority requires approval of all courses - Training services provider ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
S ISO 9001 Clause 8.3 - Design & Development for training course center ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
M ESD (Electrostatic Discharge) Training Misc. Quality Assurance and Business Systems Related Topics 2
S Is Annual QMS Training Required? ISO 13485 ISO 13485:2016 - Medical Device Quality Management Systems 6
D ISO 9001:2015 Internal Audit Training Advice Internal Auditing 10
C Recommendations for UK-based ISO 13485 internal auditor training ISO 13485:2016 - Medical Device Quality Management Systems 1
A ISO9001:2015 Document control and training aids ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
J Customer VDA Audit - We must provide refresher training? VDA Standards - Germany's Automotive Standards 4

Similar threads

Top Bottom