I've been confronted that a training cannot be a preventive action i case of claim received from customer.
In PpFMEA we did predict this failure mode, but for this particular failure root cause we did not. So we introduced a new method - procedure, and also we should train operators on this new procedure (in order to prevent the recurrence). So to be honest, i know that this is not a poka yoke system and we cannot predict that the failure mode will not happen again, but in order to prevent more defects of this kind we need to train the operators on this procedure.
I want to hear your opinion?
Also, what is your way of defining validation of effectiveness of 8D reports.
Thank you in advance for any comments and advice.
In PpFMEA we did predict this failure mode, but for this particular failure root cause we did not. So we introduced a new method - procedure, and also we should train operators on this new procedure (in order to prevent the recurrence). So to be honest, i know that this is not a poka yoke system and we cannot predict that the failure mode will not happen again, but in order to prevent more defects of this kind we need to train the operators on this procedure.
I want to hear your opinion?
Also, what is your way of defining validation of effectiveness of 8D reports.
Thank you in advance for any comments and advice.