Q
Dear friends,
I am working in an plastic injection molding company. For the past couple of months, our DPPM has been very high (at least 3 times the acceptable figure). We did a fishbone diagram to see the possible reasons and found that "Operator Competency" and "Quality Awareness" were the main factors that escaped the defective parts to customer. The customer is unhappy to see so many defectoive parts and with the increased SCARs.
Thus, we initiated lot of training and auditing across all operators, team leaders and supervisors in Production and Quality department towards building operator competency, increasing quality awareness and writing good 8D reports.
Now, the customer is happy to see us taking these initiatives but wants to see how these good stuff can tie in to our success through meaningful KPIs.
Pl help.
Regards,
QualityIndia
I am working in an plastic injection molding company. For the past couple of months, our DPPM has been very high (at least 3 times the acceptable figure). We did a fishbone diagram to see the possible reasons and found that "Operator Competency" and "Quality Awareness" were the main factors that escaped the defective parts to customer. The customer is unhappy to see so many defectoive parts and with the increased SCARs.
Thus, we initiated lot of training and auditing across all operators, team leaders and supervisors in Production and Quality department towards building operator competency, increasing quality awareness and writing good 8D reports.
Now, the customer is happy to see us taking these initiatives but wants to see how these good stuff can tie in to our success through meaningful KPIs.
Pl help.
Regards,
QualityIndia
