Hi john,
thanks for your suggesion. Could you brief me more about
SIPOC principles
Basavaraj,
Scope the process and determine its objective. Then analyze the process.
Use SIPOC as a mental checklist to organize your questions of the process expert:
S - Who supplies the inputs (internal suppliers perhaps)?
I - What are these inputs and how do they interact with the process?
P - Who is on the process team and what do they do to add value to the inputs, how do the process team members interact?
O - What are the outputs (do they need verifying before exiting the process?
C - Who are the customers (internal customers perhaps) receiving the outputs?
Scope the process by defining its objective, what starts it and what ends it.
Capture your process analysis on a deployment (swim-lane) flowchart.
Issue your flowcharted procedure for ongoing use and improvement as part of your documented management system.
Remember that very influential parts of your management system are not documented such as leadership or the lack of it.
John