Training Materials for Quality Policy

Ajit Basrur

Staff member
Admin
#1
I am looking for some training material templates highlighting the essence of the Quality Policy. Does anyone have Training Materials on Quality Policy to share ?
 
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T

The Specialist

#5
Any one willing to share ? :)
In the past I have preferred to engage trainees with visuals and practical examples whilst conducting training.

e.g.

When instructing on the importance of cleaning or hygiene (GMP) I have used contact/agar plates with microbial growth (identified) and passed them round with a brief presentation on each growth/contaminant, where it comes from (e.g. human hair) and the potential health effects (e.g. loss of sight etc…) that the microorganism could cause in humans.

Another example is using product (in my case, pharmaceuticals, such-as a tablet); where I challenge the trainees to identify visual differences in the tablet (they are identical – visually). I am trying to demonstrate ‘trust’ that consumers have in the product and product labelling… where one tablet is a harmless Aspirin and one is long out of date, or another product altogether which could cause serious harm.


For IPC processes I use a deck of Aces… with 3 or 4 kings (E.g.) amongst them to highlight probability of detection using IPC methods/studies.

Other stuff:

I take key points (e.g. the 10 ‘commandments’), ask ‘teams’ to rank them in order of importance and then allow debate about their selections… Usually leading to a consensus of opinion that each is equally important and that they must go hand-in-hand.

I ask teams to design their own (e.g.) manufacturing facility … and ask them to give presentations; explaining how they have incorporated key GMP requirements and specifications. The floor can ask questions and challenge the design.


Not sure if these examples are of any use, but may provide some inspiration!
 

harry

Trusted Information Resource
#6
Who are the audience/trainee?

If they are managerial level people, I may choose Porters Wikipedia reference-linkCompetitive advantage theory to start with and then linked to corporate strategy -> Corporate Policy -> Corporate Objective -> Quality Policy.

There isn't much to talk about quality policy on its own but the link or flow from the corporate policy onwards are important.
 

gpainter

Quite Involved in Discussions
#7
At my old place, we did a video of our quality policy and what it meant. It worked out fairly well,as we had a simple quality policy.
 
T

Ted Schmitt

#8
I would rephrase my question as what training materials do you use to train your Organization's Quality Policy ?
On the first day of a new employee, he receives basic info about the organizations, his safety eyewear, ear protections, uniforms, safety boots etc.... and also a brief explanation of the quality policy and what it means and how/what he can do to see that it is achieved.

During internal audits, I also do a little training with the shop floor employees... after asking them about the policy, I usually give them a little one on one explanations to those I feel need it...

During courses we also review the policy....and make sure all understand their roles...
 

qusys

Trusted Information Resource
#9
I would rephrase my question as what training materials do you use to train your Organization's Quality Policy ?
In addition to the awareness about Quality objectives and Quality policy by means of posters, company newletter, employees meeting , we use to have a train about quality topics ( two hours) about general topic during induction time for new hired, successively there are planned other training intervantion also by using CBT ( computer based training) , in short and brief section of half an hour, to refresh thi kind of infomation or just in case of modification/new of quality objectives and policy. At the end of the cbt there is also a brief on line questionaire where attendes are requested to respond to 10/12 questions in multiple choice.
hope this helps:bigwave:
 

michellemmm

Quest For Quality
#10
I would rephrase my question as what training materials do you use to train your Organization's Quality Policy ?

I mainly deal with smaller organizations. Here is how I do it:

I cover the eight management principles of ISO and focus on "Customer Focused Organization". It is a nice catch phrase, but
  • Who is the customer?
  • How does this apply to the individuals who are managing their processes
  • How does this principle relates to the other principles?
  • Can we do without this?
Then I read through the quality policy and examine it based on these principles.

Why do we need to deliver on time, low cost, and exceed expectations?
Why do we need to continually improve the process?
What are the roles of individuals in implementing QP?

The ground work will be set for Quality objectives and decomposition of requirement.
 
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