Training Personnel on the QMS - 7.3 Awareness or Competence

J

jga444

#1
Hi

In regards to training personnel specifically on how QMS processes are addressed (QMS policies, written procedures, instruction, records, tags, forms, quarantine, etc.), would this be classified under 7.3 c) - contribution to effectiveness of the QMS, or 7.2 Competence?

I see it more as 'competence', where as, 'awareness' implies a more general overview of why they do things and the importance/affect of their activities and how it relates to customer satisfaction.

Or perhaps in the strictest sense what should 7.3 c) cover. Any help here is appreciated.
 
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AMIT BALLAL

Trusted Information Resource
#2
Hi

In regards to training personnel specifically on how QMS processes are addressed (QMS policies, written procedures, instruction, records, tags, forms, quarantine, etc.), would this be classified under 7.3 c) - contribution to effectiveness of the QMS, or 7.2 Competence?

I see it more as 'competence', where as, 'awareness' implies a more general overview of why they do things and the importance/affect of their activities and how it relates to customer satisfaction.

Or perhaps in the strictest sense what should 7.3 c) cover. Any help here is appreciated.
People need to be competent to do the job. Knowing the procedures and instructions can come under competence (7.2) if you choose to.

On other hand, they need to understand the quality management system - how quality objectives relates to his work, quality policy of the organization, where his role fits in, how his work / role impacts the system (Contribution to the effectiveness / implications of not following system), benefits due to improved performance of system, etc.

So, Competence is having the ability to do the work and awareness is understanding how the work impacts to the system. Competence will help to do his own job good, but ultimate objective of the work cannot be achieved without understanding the system.
 

qualprod

Trusted Information Resource
#3
What I do is:

I do a survey every two months, and ask people regarding the policy, objectives, trying to make them aware how the company and the management system is affected when things are done well or wrong.
If things are not well understood, I apply more training.

Hope this helps
 

Kronos147

Trusted Information Resource
#4
What does the organization do during the onboarding process? Is there exposure to the Quality Policy and Objectives?


How does the organization manage the training program now? Has everyone been exposed to the quality policy?


What periodic training is required?


When the Quality Policy is changed, does the document change policy require people be re-trained or exposed to the changes?


If not, what does the organization do to promote objectives and policy to the people doing work that contributes to customer satisfaction?


Say what you do, do what you say. Find easy ways to create the required documented information to ensure you are in compliance to your plan.
 
Last edited:

Jim Wynne

Staff member
Admin
#5
Hi

In regards to training personnel specifically on how QMS processes are addressed (QMS policies, written procedures, instruction, records, tags, forms, quarantine, etc.), would this be classified under 7.3 c) - contribution to effectiveness of the QMS, or 7.2 Competence?

I see it more as 'competence', where as, 'awareness' implies a more general overview of why they do things and the importance/affect of their activities and how it relates to customer satisfaction.

Or perhaps in the strictest sense what should 7.3 c) cover. Any help here is appreciated.
Why do you feel that it needs to be classified? When I see things like this I always think about the two guys being eaten by a carnivorous reptile while arguing about whether it's an alligator or a crocodile.
 

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#8
Competency is performance with an absence of mistakes.

Awareness is understanding why it matters to the customer.

Please do not make this more complex than it needs to be.
 
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