In a perfect world.
Are products going out the door and not coming back? That question needs to be begged when "Worrying" about a quality system. If products are not coming back or customer satisfaction is high it seems the quality system is working and how the quality system is being dealt with are two different strategies.
Compliance to the ISO standards is a very minimal account for the Company's Quality System. The effectiveness of Management, cost of quality, customer satisfaction etc. is key. The Quality System just supports you in your efforts to customer satisfaction.
Every company has flaws. Focus on Quality Of Product and use what works for you. Of course you have to be compliant, but really sit back and think about this. Are your procedures working for you, for your quality system and the company.
If the audits aren't getting done question how many audits you are conducting in a year. What is the effectiveness of the audits. Are you getting 0 non compliances with a particular system yet still auditing it each year? Maybe the solution calls for skip audits. Or Consolidating processes. If you are doing more than 15 Audits in one year for ISO, something behind the ball is not working for the company and Quality System.
ISO is supposed to work for you, not work for it
And as I will always say. It's just a job. Have fun. Smile Lots!
