P
Phantasm
Hey guys, I am looking to close a minor that I received during our audit. Our auditor hit us up for not discussing potential field failures of our products. We are a laser cutting job shop that does mainly ISO work, but we do have some small GM work (Cutting one hole in a stamped part for example). We do not control any of the design, so We do not have any idea most of the time what the content that we are putting in does. Many parts, we do not even know what they are for. How am I supposed to discuss field failures when I do not even know what the part is for? Even if I know what the content I am cutting is for, how can I determine field failures. Say I am cutting a hole in a fender for a turn signal light...If the hole is too big, the light will fall out. If the hole is too small, the light can not be installed. Beyond this, I have no idea. Please enlighten me.