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I need to know more about field returns in TS16949. I would like to see an example of a cotingency plan for field return if some one has one. I never did a contingency plan before and I need some input on the issue. a questions at hand: does the contingency plan require recall, warranty or customer in which is define as a engineering return. If someone can give me some insights I owe you one. TS is not specific on field returns. :thedeal: