K
kraftnkaren
Hello, We recently were audited by our ISO 9001: 2015 CB, it was our surveillance 1 audit. The CB wrote finding: "the process for determining the management system processes was not effectively implemented in all cases". Objective evidence: "The inputs and outputs of each process are not adequately defined in the Process Interaction Chart". The auditor requested a Turtle diagram, saying it will help him with future audits. I do not have working familiarity with turtle diagrams, I am unable to find an example of diagram showing a full QMS. Is this possible (one map of full QMS) or must I map each of our processes individually? I am with this company less than 5 months, the existing Process Interaction flowchart really does not show interaction, inputs, outputs..... I appreciate any guidance you can provide to get me started.