TUV NCR 1 - Internal Audit did not audit the second shift

mazura

Registered Visitor
#1
Hi,

2 weeks ago, our company being audited by TUV. One of the findings as follows:-

a) The internal audit plan has not conform to the ISO/TS 16949:2002 specification.
Objective Evidence : The system and product audit conducted in year 2006 were not cover night shift.

Any ideas how to close this NCR?

Thanks

Mazura
 
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Ajit Basrur

Staff member
Admin
#3
Re: Tuv Ncr 1 - Internal Audit

Hi,

2 weeks ago, our company being audited by TUV. One of the findings as follows:-

a) The internal audit plan has not conform to the ISO/TS 16949:2002 specification.
Objective Evidence : The system and product audit conducted in year 2006 were not cover night shift.

Any ideas how to close this NCR?

Thanks

Mazura
If it is a system audit, where is the question of day or night shift ? The system audit reflects the system and is not dependent on any shift unless you have mentioned something in your procedures that you will perform night shift audits.:(
 

harry

Super Moderator
#4
Re: Tuv Ncr 1 - Internal Audit

For TS you need to audit every shift and this is provided for in the internal audit section - 8.2.2.4.

You could always discuss with the auditor there and then on what actions you proposed to undertake. Most auditors I know are helpful and many even give you their e-mail contact where you can contact them for further queries.

I think you need to raise a corrective action, identify the root cause/shortcomings and carry out the necessary remedial action. Contact the auditor to find out his expectations - after all he had already audit your whole system.
 
S

SilverHawk

#5
Re: Tuv Ncr 1 - Internal Audit

Firstlty, does your organization has any nighshift operation? If yes, it is necessary to conduct a night shift audit to address the NCR No: 1. If no, it is not necessary to address the NCR No: 1.
 
S

silentrunning

#7
NCR or not, I would think you would want to audit a night shift. Mainly for training and to verify that procedures are being complied with.

Doug
 
P

panmseln

#8
Hi,

3rd shift audit is a mandatory requirment in ISO/TS16949:2002 only if any of your process is carried in 3rd shift. Eg. If you have production process running in three shifts you have to audit production process in all the shifts including third shift. your audit schedule should clearly indicate the time in which you have scheduled the audit in third shift. and audit reports should be available as a objective evidence for having done the audit in the third shift.

Pan
 
S

somerqc

#9
Although I have not had experience with TS 16949, I have developed other quality systems with multiple shifts. It was considered "common sense" to audit all shifts. Why? There are many

1. To verify that everyone is following the same procedures
2. To ensure that information is flowing properly from one shift to the next (there is an exchange of work at shift change)
3. To avoid conflicts within the work force (i.e. how come they don't get audited?!)
4. To ensure that the procedures are appropriate to the processes
5. To ensure that EVERYONE has an equal opportunity to provide feedback (I like using audits as a way to get feedback from everyone regarding procedures - no - I am not a "gotcha" internal auditor)

Feel free to add to the list; however, you get the idea as to why it is a good idea to audit all shifts. Is it fun? No - however, it can be a great learning opportunity for everyone (including the auditors).

John
 

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#10
Re: Tuv Ncr 1 - Internal Audit

If it is a system audit, where is the question of day or night shift ? The system audit reflects the system and is not dependent on any shift unless you have mentioned something in your procedures that you will perform night shift audits.:(
The idea is to see how well the system works, including when the managers are not in--on all shifts. We want to ensure there is not relaxation of compliance, poor performance, and lack of response to that if it occurs. We want to avoid a "poor stepchild" or playground atmosphere that can compromise overlal performance.

To close the CAR, describe how youi will schedule audits to ensure they are done on all shifts. Then do it.
 
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