M
Mario Alberto83
7.5.1.4 Post-Delivery Support
Post-delivery support shall provide as applicable for the
a) collection and analysis of in-service data
b) actions to be taken, including investigation and reporting, when problems are detected after delivery
c) control and updating of technical documentation
d) approval, control and use of repair schemes, and
e) controls required for off-site work (e.g., organization´s work undertaken at the customer´s facilities)
Good afternoon Quality people, I have some questions regarding this clause, could you please take a glance?:
a) In what cases would I need to collect and analyze data? What does “in-service” mean?
b) I believe I can meet this part of the clause per my “non-conf. product” and “Improvement (CA)” procedures for failures found after delivery.
c) What kind of documentation does it refer?
d) I believe I also can meet this part per my procedure covering non-conf. product handle, disposition and rwk/repair as I do for my internal non-conformances but in this case when it is found after delivery.
e) What kind of controls does it refer to? It sounds like provision of work instructions, tooling, etc., which would be the same controls as I have for on-site work (current instructions, competent personnel, calibrated equipment/tooling, etc.).
Do you believe I am correct in my assumptions? Could you provide me some guidance?
Please help shed some light on this since I have never been this frustrated with any other clause in the standard (so far).
Note: If helpful, the company I work for manufactures and designs mechanical parts.