J
8.3.1 says "The organization shall establish, implement and maintain a design and development process that is appropriate to ensure the subsequent provision of products and services." Apart from the addition of 'services', that's basically the same as in 2008.
No problem so far - we've got a mature and robust D & D process for production of our manufactured products. The only service we provide is the occasional assembly of a product at a customer's site, and all we do there is follow the assembly instructions that the customer would otherwise use.
However - a recent visiting CB auditor has left us some notes after taking a look at our 'Readiness Review' for the transition to 2015, and he's saying that D & D must now cover not only our products, but also the planning of our order fulfilment processes e.g. picking and packing.
How is that going to work, or am I just being obtuse? Our picking and packing processes have been in place for years, and are totally driven by the software we use (off-the-shelf, with a few tweaks just for us). What kind of evidence could we hope to provide to show how these were designed or planned? Even if we changed our software in the future (highly unlikely, at least in my lifetime), I don't see where D & D comes into it, as we would just have to follow the stages built into that software. Any advice would be welcome.
No problem so far - we've got a mature and robust D & D process for production of our manufactured products. The only service we provide is the occasional assembly of a product at a customer's site, and all we do there is follow the assembly instructions that the customer would otherwise use.
However - a recent visiting CB auditor has left us some notes after taking a look at our 'Readiness Review' for the transition to 2015, and he's saying that D & D must now cover not only our products, but also the planning of our order fulfilment processes e.g. picking and packing.
How is that going to work, or am I just being obtuse? Our picking and packing processes have been in place for years, and are totally driven by the software we use (off-the-shelf, with a few tweaks just for us). What kind of evidence could we hope to provide to show how these were designed or planned? Even if we changed our software in the future (highly unlikely, at least in my lifetime), I don't see where D & D comes into it, as we would just have to follow the stages built into that software. Any advice would be welcome.