K
KenS
Unique Situation, Preventive or Corrective
I know this has question has been visited in a number of threads, but I ran into one today....
On 10/8 Manufacturing drafted a work instruction on assembly of a PBN (a magic device in the product we produce). This was viewed as a Preventive action, it was not in response to a nonconformance but was drafted to document "tribal knowledge".
On 10/16 we get an e-mail from a customer that a PBN they received some 6 or 7 months ago was assembled wrong. The 10/8 draft of the WI was approved by the appropriate people today, and as a matter of fact was utilized (in part) to answer the customer's CAR.
SO, is the WI a preventive or corrective action?
I know this has question has been visited in a number of threads, but I ran into one today....
On 10/8 Manufacturing drafted a work instruction on assembly of a PBN (a magic device in the product we produce). This was viewed as a Preventive action, it was not in response to a nonconformance but was drafted to document "tribal knowledge".
On 10/16 we get an e-mail from a customer that a PBN they received some 6 or 7 months ago was assembled wrong. The 10/8 draft of the WI was approved by the appropriate people today, and as a matter of fact was utilized (in part) to answer the customer's CAR.
SO, is the WI a preventive or corrective action?