United Break Guitars - Customer (Lack of) Care

P

phbasilicon

#1
I expect many of you have picked up on the customer care disaster that United Airlines perpetrated on Canadian guitarist Dave Carroll.

It made a 07.22 am slot today (23 July 2009) on the BBC Radio 4 Today programme based on a video on YouTube

He sounds to be a very reasonable guy.

0722
When Canadian musician Dave Carroll flew to Nebraska on United Airlines, its baggage handlers broke his guitar. The company refused him compensation so he wrote a song about it and posted it on YouTube. He discusses the success of the video, which has been viewed 3.7 million times.

look for 'United Breaks Guitars' on Youtube


phbasilicon
 
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#3
I heard about it on the news this morning, but I have not viewed the video yet.

I have moved this to the Coffee break forum.
 
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