I am a Quailty manager for a corrugated box plant. I am in a situation that I am not sure how to handle. One of our accounts (automotive ind.) has issued a Corrective action to me for 5 bad boxes. These bad pieces were out of an order of 25,000. In our industry this is not unusual. I bit the bullet and did the Corrective action on the 5 bad boxes. The problem is 2 days later I received another Corrective Action, This time for one bad piece. I called their Quality Controll Manager and he insisted 100% conforming product. This is an unobtainable goal for me to set. I tried to convince him that these numbers are typicall for our industry. I invited him to take a plant tour hoping he would get a better grasp on the speed at witch these parts run. He declined. Has anyone out there encountered this type of problem? Any ideas on what I can do? Thanks you guys are a tremendous help.