tracey said:
Well, its August 7th and our Document review has just been completed. No nonconformities and 6 areas for improvement. WOW! I need to thank everyone here at the cove. Without your help I wouldn't have been able to do it. So a BIG THANK YOU TO ALL OF YOU!
brad serangeli said:
Had a bad feeling when two days before the audit the managment rep. informed me that she would be on vacation and would not be present!!
Wow, Raffy, certainly sounds like you're going to be very busy! First off, I'd say Top Management is responsible for not only determining what the objectives are/will be, but as well, what the goals are/will be. Of course, you could gently prod them along in the right direction...well, as gently as an electric cattle prod will allow.
As for the lack of service, my Organization also excluded that portion. Our QM states in 7.5.1, "The provision of service is not applicable to the Company or its Business Management System. This exclusion from ISO 9001:2000 does not affect the ability of the Company, or absolve the Organization from the responsibility, to provide product that meets Customer and applicable statutory/regulator requirements." I apparently had my "wanna-be lawyer hat" on the day I came up with that paragraph!

