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Updating Job Titles - Does This Mean There Needs to Be a rev change?

Q

qmanager2012

#11
#11
I work for a company that is ISO 9001, ISO 13485 & TL 9000 Certified. I am currently struggling with a similar situation however it goes beyond the QM. All of our procedures and work instructions call out "Job Titles" for those that have responsibility to perform certain tasks. This is the case throughout each procedure and/or work instruction (BIG Problem for me as the Sr. Quality Manager). As an example, our Customer Complaint and Corrective Action Procedure states the following:
"Quality Manager reviews client complaints in order to determine...". I have been promoted recently and now my "title" is Sr. Quality Manager and now my procedure is incorrect.
My question is how do other companies define such roles/tasks that only specific personnel can perform? I know it is going to be a big undertaking when updating all of the procedures and processes (3 recent promotions in my company) and want to try to generalize this part but not sure how to do it and how others are doing it. Please provide any input on such subject. Thanks!
 
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M

mwohlg

#12
#12
Congratulations on your promotion. Now you're going to have to change your user ID!
:)

I don't believe there is a need to change your procedures because you added "Sr." to your title. At least in my company, there is not that much importance placed on the nuances of a title. We try to make reference to a person's department instead of a person's title, and try to allow delegates where possible. (I.e. "The Manufacturing Engineering Department must be consulted throughout the development process." "After the project meetings, the project leader or designee issues notes of the meeting, unless this has been accomplished with checklists or to-do lists or the like, and distributes to all team members.")
 
Q

qmanager2012

#13
#13
Thank you mwohlg for the quick response! Much appreciated. Some of the title changes we have recently are as such:
Was: Director of Operations Is: Vice President, Operations
Was: Quality Manager Is: Sr. Quality Manager
Was: Director of IT Is: Chief Technology Officer
I think I can take your recommendation and perhaps refer to the department head as opposed to the persons title.
Thanks again!
 
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