J
Excellent advice.
Any time you write (or rewrite) a procedure document you need to consider several things:
- Who are the intended users of the document, and what level of competence do they have?
- What is the intended outcome of the process the document is controlling?
- Do you understand the process enough to be able to draw a flow diagram of it? If not, don't even attempt it until you get the understanding, or maybe have a process owner write the document...
- What information will be used most frequently?
- What information doesn't need to be in the document? Cut out the fluff.
- How can you give the user the information they need as quickly as possible so they can get back to work?
