Use of Social Research Methodology in Quality Management and Applied Science

P

podge79

#1
Hi,

I'm wondering how valid it is to use social research methodology in relation to Quality management/quality science.

Basically I’m looking to do an quasi-experimental approach to define service levels (customer service) in relation to customer value. This will include qualative and quantitive methods and also survey industry perceptions to define a hypothesis and aim to prove or disprove this in relation to company I'm working with (masters thesis).

Quality management would not traditionally fall within the realm of social science (would normally be applied science?) But in the context defined above would that fall into social research too??

Would appreciate any opinions!
 
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P

podge79

#2
Re: Use of social research methodology in Quality Science.

Correction I stated quality science would fall into applied science that should have been Formal sciences?
 
#3
Hi

In the context of what you have planned to do, Social Sciences Research Methodologies for your study are more apt than pure science methodologies. You are already using terms like perception, survey, hypothesis etc., which are appropriate for Social Sciences Research. I would probably classify your research as a part of Management Sciences research.

With kind regards,

Ramakrishnan
 

Paul Simpson

Trusted Information Resource
#5
Opinions aplenty! :D
Hi,

I'm wondering how valid it is to use social research methodology in relation to Quality management/quality science.

Basically I’m looking to do an quasi-experimental approach to define service levels (customer service) in relation to customer value. This will include qualative and quantitive methods and also survey industry perceptions to define a hypothesis and aim to prove or disprove this in relation to company I'm working with (masters thesis).

Quality management would not traditionally fall within the realm of social science (would normally be applied science?) But in the context defined above would that fall into social research too??

Would appreciate any opinions!
Firstly I'd say quality management has a lot more in common with social science than applied science. Yes, there is the techie bit of product standards, engineering tolerance and statistics but a lot of what we do is about communication, engagement and organisational culture. All areas of interest to the social scientist.

So back to your original question: Yes, social research methodology is very appropriate for quality - whether you are interested in perceptions or behaviours.

Please let me know how you get on. I'm sure there are a lot here at the Cove who will be pleased to help and interested in the results.

Send me a PM. :)
 
P

podge79

#6
Hi Guys,

Sorry was offline for a few days thanks very much for the replies..... I just wanted a second opinion on it as really my supervisor was suggesting action research approach when really I didn't see how it was fitting into my research. Action research is based on cycles of actions where the action should drive a change. In my context there is only going to be one action (quasi-experiment) and it will not necessarily drive change but aim to gain a better understand and prove or disprove a hypothesis.

Thanks again your input was very helpful and I think proved that I'm using the right approach.
 
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