P
Hi,
I'm wondering how valid it is to use social research methodology in relation to Quality management/quality science.
Basically I’m looking to do an quasi-experimental approach to define service levels (customer service) in relation to customer value. This will include qualative and quantitive methods and also survey industry perceptions to define a hypothesis and aim to prove or disprove this in relation to company I'm working with (masters thesis).
Quality management would not traditionally fall within the realm of social science (would normally be applied science?) But in the context defined above would that fall into social research too??
Would appreciate any opinions!
I'm wondering how valid it is to use social research methodology in relation to Quality management/quality science.
Basically I’m looking to do an quasi-experimental approach to define service levels (customer service) in relation to customer value. This will include qualative and quantitive methods and also survey industry perceptions to define a hypothesis and aim to prove or disprove this in relation to company I'm working with (masters thesis).
Quality management would not traditionally fall within the realm of social science (would normally be applied science?) But in the context defined above would that fall into social research too??
Would appreciate any opinions!