Use of Supplier's Corrective Action Form vs. Corporate Form

#1
Good Day. I have recently taken a new job in Supplier Quality. My Company's Quality system is immature. We aren't documented well and SCARS go to the customer through email. Recently, I have issued a SCAR, and received a what I believe to be an effective corrective action from the supplier. However, the supplier copied our problem statement onto their own form and used their form to complete the corrective action. My question is "If I accept the Supplier's form, will that be sufficient, or shall I reject their response until they complete our form?" I should point out that neither form is "best in class". Both are 7D.
 
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#2
Good Day. I have recently taken a new job in Supplier Quality. My Company's Quality system is immature. We aren't documented well and SCARS go to the customer through email. Recently, I have issued a SCAR, and received a what I believe to be an effective corrective action from the supplier. However, the supplier copied our problem statement onto their own form and used their form to complete the corrective action. My question is "If I accept the Supplier's form, will that be sufficient, or shall I reject their response until they complete our form?" I should point out that neither form is "best in class". Both are 7D.
Good day @George Davis ;
If I may, I would counsel that your organization should not be concerned about the form.

The question should simply address, ...
- did the supplier properly identify the root cause?
- did the supplier institute appropriate corrective action, including recurrence prevention?
- was the supplier able (statistically or otherwise) verify that the corrective action was effective?

Tearing down a good action by a supplier simply on the basis of a "form", will simply frustrate and jade them (anyone).

Hope this helps.
Be well.
 

Miner

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#3
I agree. Content is more important than the form. If your procedure is the problem, change it to state that a few specific elements (e.g., root cause identification) are required, not a specific form nor a specific tool (e.g., 5 Why).
 

Tagin

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#4
I explicitly state in my SCAR form instructions that the supplier may use our form, or may use their own comparable form.

Getting a supplier to respond is sometimes hard enough. If their output is on their form, I have no problem with that.
 

Ron Rompen

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#5
unless you have clearly mandated the use of YOUR form, and only your form, then it is completely acceptable for them to use their own form.

if you DID specify the use of your form, then to accept their CA in a different format would be a nonconformance on YOUR part.
contact the supplier and let them know that you appreciate their response.....and that you have found it to be acceptable with one minor correction; that you need it submitted in YOUR format.
 
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