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I looked into various wiki software and was rather disappointed in all of them. Most were projects which have been since been abandoned, and while Mediawiki may be the largest, it is probably the clunkiest thing around, and support is next-to-nil. BlueSpice makes Mediawiki more of a robust QMS wiki turnkey solution, and offers support, but comes at a cost.

I've since looked into the possibility of using WordPress as the foundation, because of its ecosystem: it has a very, very large install base, is well-supported, kept up-to-date, and there are many 3rd-party addons for it. I found a plugin, BWL Knowledge Base Manager, which provides a nice wiki-like functionality, with dynamic table-of-contents generation, hierarchical categories, tags, upvote/downvote options, date/time/author stamp, comments, etc. It also offers a form for asking new questions not already in the wiki.

I like the idea of the feedback/user engagement possibilities of the votes, comments, and forms to prompt new or updated articles. Using tags to identify clauses that apply to each article, one can then auto-generate a table of contents of tags which link to the tagged content. This could help identify gaps and/or make audits smoother. WordPress is also very friendly toward embedding multimedia, so including images, videos, etc. in articles is straightforward. I'm still testing the waters, but so far WP + BWL KBM seems like the direction I'll go.


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Since my original post 8 or 9 years ago on using a wiki to house documented information supporting a QMS, two significant things have happened. The first is ISO 9001:2015 was finally realized adding some additional flexibility to how much DI is required and in what format and secondly, Microsoft has made vast improvements in SharePoint 365. In 2011, SharePoint was mostly useless IMO. Had these two conditions been viable then, I wold not have considered documenting a QMS using Wiki, ColdFusion, or WordPress. I suggest looking at SharePoint. The are some interesting demos on Youtube specific to SharePoint for documenting a QMS

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