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I looked into various wiki software and was rather disappointed in all of them. Most were projects which have been since been abandoned, and while Mediawiki may be the largest, it is probably the clunkiest thing around, and support is next-to-nil. BlueSpice makes Mediawiki more of a robust QMS wiki turnkey solution, and offers support, but comes at a cost.

I've since looked into the possibility of using WordPress as the foundation, because of its ecosystem: it has a very, very large install base, is well-supported, kept up-to-date, and there are many 3rd-party addons for it. I found a plugin, BWL Knowledge Base Manager, which provides a nice wiki-like functionality, with dynamic table-of-contents generation, hierarchical categories, tags, upvote/downvote options, date/time/author stamp, comments, etc. It also offers a form for asking new questions not already in the wiki.

I like the idea of the feedback/user engagement possibilities of the votes, comments, and forms to prompt new or updated articles. Using tags to identify clauses that apply to each article, one can then auto-generate a table of contents of tags which link to the tagged content. This could help identify gaps and/or make audits smoother. WordPress is also very friendly toward embedding multimedia, so including images, videos, etc. in articles is straightforward. I'm still testing the waters, but so far WP + BWL KBM seems like the direction I'll go.
 


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