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Interesting Discussion Using a Wiki to implement a Quality Management System (QMS)

M

machrk

#41
#41
Pancho

thanks for your candour - I too find there are some who are enthused - but many who feel they should only publish to a wiki if it their content is perfect without errors

I ran a wiki session at our Sharepoint Interest group last week- see attached document - please don't get hung up on my comments about wikis & controlled documents - basically I am distinguishing :agree1:wiki's purpose designed for standard procedures, manuals etc and others not in this category

cheers

@KerrieAnne & @SteelyQueen on Twitter


Panchobook said:
Hi, Shane,

Yes, that was a bit of a hurdle for us too. We overcame it with the following:

1)
Got a small group enthused about the wiki first. Our first wiki application wasn't the management system, but project to-do lists. This involved less users and they were a bit more of early-adopters.

2)
Training. We had a couple of sessions of hands-on training for every employee.

3)
Network effects. Once the wiki got past a critical mass, its benefits became so strong that (almost) everyone wants to use it.

Despite the above, there will always be some folks that do not contribute all they could or should. Any new tool provides an excellent excuse for that. Just yesterday I read something quite appropriate: "Wikis show not only how much internal experts know, but how eager they are to share their knowledge." [source].

Our wiki engine supports both WYSIWIG and wiki markup, and our users' preferences are divided about equally.
Click to expand...
 

Attachments

Standard Work Instruction Software by Dozuki
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Pancho

Pancho

wikineer
Super Moderator
#42
#42
machrk said:
I too find there are some who are enthused - but many who feel they should only publish to a wiki if it their content is perfect without errors
Click to expand...
Indeed. Many a document that would be useful to an organization may never be released because it is too hard to get it right. It takes a while, but eventually folks realize that once on the wiki the documentation improves because collaboration is enabled.

machrk said:
please don't get hung up on my comments about wikis & controlled documents
Click to expand...
What you say is true: "wiki is not a standard procedure...unless these were intended to be in a wiki intended for this purpose". Yet, what makes the wiki (or any other tool) fit to be a controlled document home is not the tool itelf, but a proper procedure for document control.
 
M

Migre

#46
#46
Congratulations Pancho. Such recognition certainly lends some weight to the arguement that Wiki-based QMS's are a viable option these days. Good luck on April 20th. :applause:
 
Pancho

Pancho

wikineer
Super Moderator
#48
#48
Thank you all for the congratulations. We are of course thrilled to be a finalist. The whole company is vested on and very proud of our wiki/QMS.
 
S

sharney

#50
#50
Hey folks, have a moronic question.
Been asked to update our Quality Manual from stone to paper.
And follow the guidlines of ISO 9001-2008.
The moronic question, "do i need to puchase these?"
:thanks:
 
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