Hello,
The situation is that the company departments are using different forms for one purpose which is "Request for countermeasure"
So, will this considered as non conformity?
So, should the company use one "Request for countermeasure form" for this purpose in all over the company?
Best Regards,
"Countermeasure" as a term may be throwing me off, but I presume it is the same as "preventive action" or even "corrective action"
as a change in a process to prevent a recurrence of a product or service failure.
Essentially, EVERY organization encounters "different" forms when getting "suggestions for change" which may come verbally, by email, by formal hard copy, etc. from end users, employees, suppliers, OEM customers, regulators, and anyone else with a stake in the quality of goods or services.
As my ASQ colleague, Duke, rightly points out:
The rule of thumb is for the organization to determine whether it has sufficient activity to justify creating a special form to record the activity undertaken by the
organization (not the individual first reporting a suggestion or need for change) when going through the process of
- acknowledging the suggestion or request
- assigning an "owner" to oversee the process
- forming hypotheses about possible solutions
- testing each hypothesis
- evaluating the result of the tests
- implementing the change
- regular evaluation of the change to assure it works
Frankly, not every organization needs to create such a form, but they are nice to have when there are many such requests for change over the course of time. Such a form helps the individuals involved in such a process focus on the basic points which need to be covered in a systematic and consistent manner.