Using Exact Words from ISO 9001:2008 in Level 1 Document (Quality Assurance Manual)

R

refractoryman

#1
Can anyone tell me whether I need "special" permission to use the exact words from the ISO standard in my Level 1 document? I was under the impression that I do not since this is the "local" document ("Quality Assurance Manual") that is simply recognizing the sections of the ISO standard. :confused:
 
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somashekar

Staff member
Super Moderator
#2
Re: Using Exact Words from ISO 9001:2008 in Level 1 Document (Quality Assurance Manua

Welcome here refractoryman ...
The quality manual (quality assurance manual OR your level 1 document) is not meant to recognize or replicate the sections of the ISO standard.
It is not even a place to detail how you are going to work about every clause of the ISO standard.
Read and understand the clause in the ISO standard that mentions about quality manual, and what is expected to be the things in it.
You will find that it is a very simple requirement, and specific to your organization and purpose. It must also lead to your specific procedures that the standard wants you to document as well as what you want to document additionally in your QMS.
 

John Broomfield

Staff member
Super Moderator
#3
Re: Using Exact Words from ISO 9001:2008 in Level 1 Document (Quality Assurance Manua

Can anyone tell me whether I need "special" permission to use the exact words from the ISO standard in my Level 1 document? I was under the impression that I do not since this is the "local" document ("Quality Assurance Manual") that is simply recognizing the sections of the ISO standard. :confused:
refractoryman,

You'd would probably get away without being sued by ISO. But why do you want to copy the standard into your quality manual?

I suggest rethinking the purpose and audience of your manual.

If you want the employees to understand how the management system works to assure quality and enable continual improvement then it is best to avoid writing ISO-eze.

Instead write it in the language used by your organization and make it readable for the employees.

You could do it in fewer than 14 pages too!

John
 

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#4
Re: Using Exact Words from ISO 9001:2008 in Level 1 Document (Quality Assurance Manua

The bottom line is it was typically done that way not so many years ago. These days, not so much. There are many ways to do a quality manual.

Then again, I know companies that still have their quality manual from the 1990's that were organized and written to ISO 9001:1994. The structure and content of your quality manual is your choice. I know some small companies whose "quality manual" even includes all their procedures, work instructions, forms and such. It works for them.
 
R

refractoryman

#5
Re: Using Exact Words from ISO 9001:2008 in Level 1 Document (Quality Assurance Manua

So it is valid to do it this way?

I'm finding that it seems appropriate to outline the purpose, scope, authority, and responsibilities for each section of this "manual" and then have the applicable ISO section words placed (somewhat reworded with bullet points for easier reading) in the "requirements" section. For example...

[FONT=&quot]5.0 REQUIREMENTS [/FONT][FONT=&quot]( ISO 9000:2008 - 8.5 Improvement )[/FONT][FONT=&quot][/FONT]
[FONT=&quot] 5.1 Continual Improvement [/FONT][FONT=&quot]( ISO 9000:2008 - 8.5.1 Continual Improvement )[/FONT][FONT=&quot][/FONT]
[FONT=&quot] The organization shall continually improve the Quality Management System by:[/FONT]
? [FONT=&quot]reviewing and updating the quality policy as necessary;[/FONT]
? [FONT=&quot]setting quality objectives;[/FONT]
? [FONT=&quot]reviewing internal audit results;[/FONT]
? [FONT=&quot]analyzing data;[/FONT]
? [FONT=&quot]taking corrective and preventive actions; and[/FONT]
[FONT=&quot]? convening for management review at planned intervals.[/FONT]
 

John Broomfield

Staff member
Super Moderator
#6
Re: Using Exact Words from ISO 9001:2008 in Level 1 Document (Quality Assurance Manua

refractoryman,

I see this as a complete waste of time.

How about:

  • Your audience?
  • Their needs?
  • Layout and content the meets the needs of the audience?

So, I cannot say it is valid.

John
 
R

refractoryman

#7
Re: Using Exact Words from ISO 9001:2008 in Level 1 Document (Quality Assurance Manua

OK John, thanks for the frank response. My audience = top management (to whom this is all foreign) and their needs = need to fully understand and comprehend what is required. Therefore, I didn't think having a "local road map" (a document to which management would actually refer) would be a complete waste of time. Additional thoughts please.
 

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#8
Re: Using Exact Words from ISO 9001:2008 in Level 1 Document (Quality Assurance Manua

I disagree with John. It is "valid" to do that. It just isn't recommended by most people these days. But remember - Regurgitating the standard alone is not sufficient. And I definitely wouldn't put in the standard and the year (ISO 9000:2008 - 8.5 Improvement). But that's my opinion.

My suggestion to you is to look at several (or more) of the quality manuals that people have posted here and think for a bit. Consider how others have done their manuals. These days some companies have little more than a high level flow chart for their manual. All the details are in lower level documents.
 
R

refractoryman

#9
Re: Using Exact Words from ISO 9001:2008 in Level 1 Document (Quality Assurance Manua

Thank you very much for the response. I really want to have management in this organization constantly realize that there is a standard to which we are holding them. So, I thought perhaps it wouldn't be unreasonable to have reference to the ISO requirements in an actual "reference" section? Then, have my "requirements" section direct one to exact procedures that meet the ISO requirements. Your comments please.
 
R

refractoryman

#10
Re: Using Exact Words from ISO 9001:2008 in Level 1 Document (Quality Assurance Manua

Thanks. I am in the thinking phase of all of this. I don't want a system that awkwardly passes an audit, confuses everyone in the organization, and does nothing to actually advance or give the organization's customers assurance of quality.
 
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