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Valid actions for not recurrence (Covid-19)

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Bev D

Bev D

Heretical Statistician
Staff member
Super Moderator
#12
#12
OK - I’ll say it: Force Majeure. Most companies have a force majeure clause in contracts that exempts them from liability for events like COVID, Floods, etc. that they can’t possible control. Even when the clause isn’t in a contract most reasonable companies will honor it’s intent as they are probably also effected. While I am sure there are Companies that are ‘butt-heads’ most are not. In my over 40 years doing this in several industries including aerospace & defense, automotive, medical device I have never had - or issued - a corrective action for the results of these superior events. (There are exceptions when the government invokes certain controls in times of war or extreme public need for critical services - which of course take resources away from ‘normal’ businesses and supply chains and would preclude the ability of a non-critical company to issue an NC for non-critical products and services that are delayed by teh government order).
 
Jen Kirley

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#13
#13
COVID-19 is the latest of a series of pandemics that have moved business contingency planning to the level of good-sense business planning. I have worked in periods of Bird Flu, Swine Flu, and now COVID-19 (the longest and most severe of all; I have been working from home since March). We've had hurricanes and ice storms. I have had clients who must second-source hydrogen peroxide when a hurricane moves through the Gulf Coast. Another client made plans to shift transportation in the event of a labor strike among the coastal Longshoremen.

It makes sense to prepare by taking a range of actions, starting with contractual clauses, to using various strategies to reduce personnel exposure so as to preserve the manpower readiness, to ensuring the cleanliness of the product you sell.

You can ask yourselves the hard question of which processes fell short in what way, and make appropriate changes. You cannot control events or nature, only how you prepare to deal with it.
 
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