D
"Value-added" is one of those terms that Q people use to death and then it gets them in trouble.
I glossed through an article somewhere (unfortunately I think it was in an airline magazine) which talked about 3 levels of "value-added".
First was your straight out, no questions asked, we make the product that goes to the customer group, labelled people who add value.
Second was those in administrative, purchasing, accounting and (gulp) quality type areas, who don't necessarily add value directly to the actual product going to the customer, but whose function is necessary if the customer is to receive the product IFOTA1 (in full, on time, to A1 spec - that wasn't the term used in the article). I can't remember the label applied to this group.
Finally you've got those that don't add value and aren't necessary. These bludgers are called snr management, sorry, anal retentive, sorry, civil servant, sorry, I can't remember their label either.
Unfortunately I was sitting in the aisle seat of the last row in the plane, and a very nice
air hostess / customer service rep / trolley dolly ended up squating in the aisle and talking
to me for the next 2 hours. Subsequently I forgot to retain the mag with the article
. Scored some free alcohol though. (I don't know that she should've continued talking to me whilst the old guy several rows up suffered with a nose bleed, but she did).
Anyway, has anybody seen anything like this article, where they can fill in the blanks for me?
Hey, let's call it a birthday present alright?
I glossed through an article somewhere (unfortunately I think it was in an airline magazine) which talked about 3 levels of "value-added".
First was your straight out, no questions asked, we make the product that goes to the customer group, labelled people who add value.
Second was those in administrative, purchasing, accounting and (gulp) quality type areas, who don't necessarily add value directly to the actual product going to the customer, but whose function is necessary if the customer is to receive the product IFOTA1 (in full, on time, to A1 spec - that wasn't the term used in the article). I can't remember the label applied to this group.
Finally you've got those that don't add value and aren't necessary. These bludgers are called snr management, sorry, anal retentive, sorry, civil servant, sorry, I can't remember their label either.
Unfortunately I was sitting in the aisle seat of the last row in the plane, and a very nice



Anyway, has anybody seen anything like this article, where they can fill in the blanks for me?
Hey, let's call it a birthday present alright?