L
Most of my clients feel the external registration audit is value added. The one that doesn't, also does not take a 'value addded' approach to ISO. They also may not be a client much longer.
Looking at myself as an "external" internal auditor in some cases, I've provided consulting tips when I saw fit. They were not out of compliance to the customer requirements, or ISO, but I saw potential for improvement. I asked the QM if he wanted me to point out those things which were 100% based on experience and could be considered 'preventive action' and he said 'Absolutely.'
In that regard, I think their 'internal audit' is more valuable that a couple of 16 hour course internal 'trainees' that may only audit to fulfill the requirement. They seemed very happy to have outsourced the internal audit component.
I do have a little concern that their particular registrar is not known for 'value added' audits, and they may think I'm being 'too hard' but the QM and I hit is off and the organization is 'doing ISO' for the right reason.
Looking at myself as an "external" internal auditor in some cases, I've provided consulting tips when I saw fit. They were not out of compliance to the customer requirements, or ISO, but I saw potential for improvement. I asked the QM if he wanted me to point out those things which were 100% based on experience and could be considered 'preventive action' and he said 'Absolutely.'
In that regard, I think their 'internal audit' is more valuable that a couple of 16 hour course internal 'trainees' that may only audit to fulfill the requirement. They seemed very happy to have outsourced the internal audit component.
I do have a little concern that their particular registrar is not known for 'value added' audits, and they may think I'm being 'too hard' but the QM and I hit is off and the organization is 'doing ISO' for the right reason.






Using vague generalizations, about anything, only promotes rumor and folklore. As I have often said, I don't doubt that some of you have had bad experiences, but I can say the same about auto mechanics, doctors, lawyers, HR ...and some ISO clients, etc., and yet I don't condemn entire groups. 