T
tomshark
Greetings all.
This is actually my first post in this forum and I basically have some questions related to value chain map and business process management itself. I am quite new in this area and may need assistance from experts in this forum.
I'm also really sorry if my questions have been answered somewhere else but as far as I checked, I cannot find them yet.
So, currently I've been assigned to sort out Business Process Management areas in the food services company which already have massive amounts (I meant it) of business processes (from Policy, Procedures, Working Instructions, Manual, etc).
The problem is these documents are prepared based on needs and requests from management (on reactive basis). We do not have the bigger picture or plan in developing them.
Soo, we are now having difficulties to see the bigger picture as well as the relationship between processes. Whether they are properly well-linked or not. Also not to mention spotting which processes which may be currently missing. Simply this situation is a complete mess
As I've been assigned to sort out this mess, I'd like to get back to the basic.
So, my first step... I found out that the company did not even have the complete list (depository list) of their business processes (yes, quite a surprise for me too) and therefore, I am currently in the process of listing all of them.
And I am thinking for the next best step. Based on books and resources I read, I think I'll go by preparing Value Chain Map for the organization and then prepare the derivatives of Value Chain which is Business Process map.
Then I'll try to fit out all of the mess into the suitable VC and Business Process Map.
My questions are:
Really appreciate if the experts could help me on this matter.
This is actually my first post in this forum and I basically have some questions related to value chain map and business process management itself. I am quite new in this area and may need assistance from experts in this forum.
I'm also really sorry if my questions have been answered somewhere else but as far as I checked, I cannot find them yet.
So, currently I've been assigned to sort out Business Process Management areas in the food services company which already have massive amounts (I meant it) of business processes (from Policy, Procedures, Working Instructions, Manual, etc).
The problem is these documents are prepared based on needs and requests from management (on reactive basis). We do not have the bigger picture or plan in developing them.
Soo, we are now having difficulties to see the bigger picture as well as the relationship between processes. Whether they are properly well-linked or not. Also not to mention spotting which processes which may be currently missing. Simply this situation is a complete mess
As I've been assigned to sort out this mess, I'd like to get back to the basic.
So, my first step... I found out that the company did not even have the complete list (depository list) of their business processes (yes, quite a surprise for me too) and therefore, I am currently in the process of listing all of them.
And I am thinking for the next best step. Based on books and resources I read, I think I'll go by preparing Value Chain Map for the organization and then prepare the derivatives of Value Chain which is Business Process map.
Then I'll try to fit out all of the mess into the suitable VC and Business Process Map.
My questions are:
- Am I doing the right things?
- I am currently having the difficulties to prepare the Value Chain Map and Business Process map itself. Should I map the VC Map based on my understanding? I am not sure if it is, this is a new industry for me. Is there any "correct" steps/guidance to prepare the VC Map?
- I understand there are several references such as SCOR or Porter's but I don't think they are quite applicable in my industry.
So, I really appreciate if there any of you that maybe could help me by suggesting the VC Framework and BP Map that I shall use? Or better if one could share his/her VC Framework for my references.
Really appreciate if the experts could help me on this matter.