Value Stream Mapping - Loan Processing for Vehicle Asset Financing (VAF)

V

vicky_csam

Hi All,

I am working on banking loan processing for vehicle Asset financing(VAF).

The process has lot of waste,rework and high TAT.

Starting my analysis with Process walk and doing the VA NVA analysis.Will be collecting data for each sub activities in VAF wrt- Cycle time,VA,NVA,rework,First pass yield and find the Takt time for the VAF process.

I am also interested in doing load balancing in case i come across sub activities which have load more than takt time.

Help me with template or suggestion for load balancing.How it is done in service industry.

Many thanks:thanx:
 
A

AdamP

Hi - Didn't see this thread until now but will try to provide something helpful.

We did the same thing when I worked in banking - all sorts of loan products from mortgages to boats and cars and up to large corporate deals.

It sounds like you are taking the right first steps by "walking" the process and assessing VA/NVA. Our approach from there was:

First evaluate the presence of waste in the system by using the 7 classic wastes and also by separating what the product = loan app, the people and the equipment are doing at any given time. We used time value maps for that to show the time decomposition in to VA, NVA and idle.

You'll want to remove as much of the observed waste before trying to balance the loads - why shuffle waste? Then once you have it pared down with much less idle time and less NVA activity, you can take a good look at the load on each activity. Odds are at this point you'll also assess your staffing.

The other consideration is Little's Law. This helps you with throughput and capacity issues.

A follow on for the newly balanced work would to then develop and implement standard work.

Hope this helps,

Adam
 
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