Values - ISO 9001 2015 - Clause 4.1 Note 3

Q

QAMTY

#1
Hi everybody

In clause 4.1 Understanding the organization and its context
The organization.

Focusing to note 3

NOTE 3 Understanding the internal context can be facilitated by considering issues related to values, culture,
knowledge and performance of the organization.

How deep should we go to prove that we consider values in people?.
Do really auditors take this issue in consideration in an audit?
Into the company how to manage this point?

Thanks for your comments.
 
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BoardGuy

Quite Involved in Discussions
#2
Re: Values in ISO 9001 2015? clause 4.1, note 3

This note points you to values, culture, knowledge and performance of the organization itself and nothing else. One thing to consider is that per 0.1 of ISO 9100 “Notes” are for guidance in understanding or clarifying the associated requirement but they do not form requirements of the clause itself.

One thing you should understand about Section 4 is that this clause is not in the correct order for implementation. You should first understand the needs and expectations of interested parties per Clause 4.2 and then use this information to address Clause 4.1
 
Q

QAMTY

#4
Thanks Randy

But specifically what value it should be considered when defining context.
Could you give us an example?

Thanks
 

somashekar

Staff member
Super Moderator
#5
Thanks Randy

But specifically what value it should be considered when defining context.
Could you give us an example?

Thanks
Let me try...
Its your baseline understanding and not defining in the first place.
There is no need to consider the auditor in this phase and its more about ones own understanding of the organization and its context....
Value: for example, your management can take a stand to have big margins on certain range of products so that some other range of products more targeted to the common man can be provided with low margins and therefore less cost.
Value: for example, your management can take a stand that the less cost range products are always in safe stock at all upcountry locations so as to be available at all times to the common man.
So with such value understanding of your organization, you plan all your business activities, your execution, your review and your course correction as you review.
 
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