VDA Trigger Matrix in the VDA 6.2 Manual - Interpretation and Use

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Stijloor

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#2
Hello,

I am looking for someone who has used the trigger matrix in the VDA 6.2 manual. I have some questions regarding interpretation and use.
.
It would help if you could be a little more specific. What questions do you have about this Matrix? This will help solicit specific responses.
 
D

Dukesmom2

#3
MY specific questions are:

1. Has anyone used this matrix to determine when a customer should be notified of a change?
2. How is the matrix to be used? It seems self explanatory but when you try to use it the logic is not there.
3. Is there any training one could go to gain a better understanding.
4. In general, I wanted to verbally talk to someone who has used this matrix so ask the million or so questions I have.
 
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