Vendor Control for Customer Designated Supplier

S

Shantin10

#1
Our registrar for ISO 9001 is giving us a finding for not having a vendor on our ASL. We have a customer that requires us to use a vendor, McMaster, that will not complete a supplier survey. As they have not completed the survey after continual pestering (for years) we removed them from the ASL. While we understand that we must control our vendors, our customer will not allow purchase from elsewhere as it would require drawing revisions (the customer is a medical device company). Any suggestions on how to ?control? McMaster, or any verbiage to keep them off our ASL but still show they are a vendor?
 
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Mikishots

Trusted Information Resource
#3
Re: Vendor control for cutomer required vendor

Our registrar for ISO 9001 is giving us a finding for not having a vendor on our ASL. We have a customer that requires us to use a vendor, McMaster, that will not complete a supplier survey. As they have not completed the survey after continual pestering (for years) we removed them from the ASL. While we understand that we must control our vendors, our customer will not allow purchase from elsewhere as it would require drawing revisions (the customer is a medical device company). Any suggestions on how to ?control? McMaster, or any verbiage to keep them off our ASL but still show they are a vendor?
This is what I do: If the supplier is required by a customer, the customer needs to show me that the supplier is approved by them. If they cannot show evidence of this, I will not allow POs to be cut to those suppliers unless I have it in writing from the customer that they are telling me to use that supplier.

Hope that helps.
 
R

Reg Morrison

#4
Any suggestions on how to ?control? McMaster?
The easiest possible solution is for your supplier control criteria to be changed for customer mandated suppliers.

Another possible way is for you to tell your customers to buy the products and have them drop shipped at your plant. It then becomes customer supplied product. While you are still responsible for ensuring that the product is fit for purpose, you no longer have to be concerned with the supplier approval and monitoring aspect.
 
W

Wilderness Woody

#5
Have you considered filling out "the form" yourself? Hopefully your requirements for ASL approval does not require undue detail.

A supplier / distributor such as McMaster-Carr is not the same as an OEM or Converter. For the purchase of the catalog items, they do a decent job at describing products, but you need to accept some risk in terms of quality using general industrial or commercial standards.

We use them as some others for stocked materials, fasteners etc. as a convenience on small quantities, but we also make sure that whoever is requesting the product take on the responsibility for receiving/incoming inspection to a quality plan to meet needs.
 
#7
For the life of me I will never understand why so many seem to feel that there is something magic about a completed survey.

Companies send them out to a supplier they have bought from as evidence that they have been approved. Often without ever reading them or giving them or giving them another thought, they just end up getting filed, serving no purpose other than evidence in an audit.

Think it through. You should be able to come up with something easy to do and much more effective.
 

Golfman25

Trusted Information Resource
#8
For the life of me I will never understand why so many seem to feel that there is something magic about a completed survey.

"serving no purpose other than evidence in an audit."
There is your answer. That is the easiest way to "show proof of approval." If you do something out of the norm, you need to explain yourself, which many times is a PIA. Easier to have someone fill out the survey and file it for when needed.
 

Golfman25

Trusted Information Resource
#9
Our registrar for ISO 9001 is giving us a finding for not having a vendor on our ASL. We have a customer that requires us to use a vendor, McMaster, that will not complete a supplier survey. As they have not completed the survey after continual pestering (for years) we removed them from the ASL. While we understand that we must control our vendors, our customer will not allow purchase from elsewhere as it would require drawing revisions (the customer is a medical device company). Any suggestions on how to ?control? McMaster, or any verbiage to keep them off our ASL but still show they are a vendor?
I would just revise your procedure to state that "customer required suppliers are automatically approved" and pitch the survey in the trash.
 

somashekar

Staff member
Admin
#10
Shantin10... You have such simple and workable help provided.
The criteria for you is "Customer designated supplier"
If you have this criteria properly evidenced, you are good.
Your customer has helped you in 'control' by himself evaluating and selecting McMaster for you.
I am sure you have no other quality / delivery complaints with McMaster. In case you have, always keep your customer copied on supplier communication.
Smile and do not kill yourself ~~~ :)
 
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