Visualization of KPI data - Your ideas please

Crombes

Involved In Discussions
#1
Hello,

My boss has asked me to improve our information corner with some visualisation (graphs,...,?) in general of the data shared with the operators there are already some graphs in the corner ( cost of non quality ,PPM level at major customers ,.... ) the usual I think .

Problem is that the operators don't really seem to be interested in this has anyone good ideas -- examples of there visualisation of data (KPI) and would like to share ?

thanks
 
Elsmar Forum Sponsor

Helmut Jilling

Auditor / Consultant
#2
Crombes said:
Hello,

My boss has asked me to improve our information corner with some visualisation (graphs,...,?) in general of the data shared with the operators there are already some graphs in the corner ( cost of non quality ,PPM level at major customers ,.... ) the usual I think .

Problem is that the operators don't really seem to be interested in this has anyone good ideas -- examples of there visualisation of data (KPI) and would like to share ?

thanks

Occasionally tour the floor, and give a 5 EU note to any person who can tell yuo what the charts say. By the time you do this a few times, people will start looking at the charts.
 
#3
Crombes said:
there are already some graphs in the corner ( cost of non quality ,PPM level at major customers ,.... ) the usual I think .
Could you show us what they look like (Not the figures, just the layout)? That way we should be able to come up with suggstions fitting to your needs.

/Claes
 
R

Red4165

#5
Hi
This may not be what you are looking for but I will offer some suggestions anyway:

Why not go back to basics:

Customer Complaint examples for each month ie. flat, flavour, broken, not working, contaminate etc

Display future changes in products or memos on "Quality Quests" etc

GMP audit results - both positive and negatives

Internal Audit results or memo's relating to areas due to be audited or general feedback relating to audits

Team KPI's - Graphs - if the KPI's are linked back to an incentive scheme put some dollar signs on the target line.

A new memo each month relating to compliance requirements in QA to assist with their understanding of QA

Feedback from the production staff.
Start logging and displaying all feedback on how things can be improved- action items resulting from these ideas as well as the status!!
Good luck!!!

JJ:bigwave:
 

Crombes

Involved In Discussions
#7
please find some pics of the infocorner

these cover following items :
PPM level for the 4 biggest customers + # complaints
PPM level for the Key suppliers +# complaints
worst supplier rating
cost non quality
overview scrap costs + sort & rework costs

...
 

Attachments

Helmut Jilling

Auditor / Consultant
#8
Steve Prevette said:
Here at Fluor Hanford, we do use a SPC driven dashboard for our safety and quality KPI's. I just had an article published in the May 2006 American Society for Safety Engineers magazine "Professional Safety" on the concept. I have attached an example of the layout.

Thanks, Steve. Nicely done. Nice little package.
 
S

Sleepless

#9
Find the "NEED" or understand the "PAIN"

From the little I know of the situation, here's my very generalized theory. I stand by two premises, "need" and "pain".

1. Find out what the "need" is. Find out if the charts have any of the following problems:

a. usefulness (correct KPI's being displayed)
b. performance (too long to get data)
c. accuracy (data is not always accurate)
d. audience (are the charts too difficult for the operators to understand)
e. accessibility of the charts (are the systems displaying the charts not very accessible)
f. some other missing need???

2. If the charts meet the "needs", then you need to apply the "pain" factor. People usually won't change unless they feel some sort of pain. If the pain of changing outweighs the pain of staying, why would I change (e.g. use the charts).

I can think of three pain modification methods, off the top of my head:
a. incentive (rewards for efficiency)
b. penalty (penalties for lack of efficiency)
c. reasoning (get them to buy into the reason for using the charts)

To get them to move to using the charts, there has to be a reason. My preference for getting my team to adopt something new, is to make them understand the value. In some cases, a little incentive helps too (you'll have to decide how to incentivize them).
 

Caster

An Early Cover
Trusted Information Resource
#10
Excel

Crombes said:
please find some pics of the infocorner
Crombes said:
these cover following items :
PPM level for the 4 biggest customers + # complaints
PPM level for the Key suppliers +# complaints
worst supplier rating
cost non quality
overview scrap costs + sort & rework costs ...


Crombes

Mr. Prevette hinted at it. The charts you show are like almost everyones (including mine), pretty bar charts in Excel with a target line.

Please do take Steve up on his hint and reproduce the same data in a control chart. It is always shocking and amazing to find this months much praised and celebrated improvement disappear into common cause.

I'll go one step more - the only way to present business data is on a control chart....unless you are trying to claim an improvement when it does not exist.

In that case my two favirote books are How to Lie with Statistics and How to Lie with Charts. Lots of tricks to let you prove whatever you need.

How to Lie with Statistics dates back to the 50s but is one of my very favorite books. I have lent and lost many copies over the years. Steve, I suspect you have read it? If not you'd love it. The lessons can be used for good or evil as the need arises.


http://www.amazon.com/gp/product/1583487670/ref=pd_lpo_k2_dp_k2a_3_txt/002-2172935-5720837?%5Fencoding=UTF8

http://www.amazon.com/gp/product/0393310728/002-2172935-5720837?v=glance&n=283155
 
Thread starter Similar threads Forum Replies Date
John Predmore Interactive visualization through graphical simulation of statistical concepts Statistical Analysis Tools, Techniques and SPC 3
V Informational SMMT IATF Oversight - OEM KPI Process IATF 16949 - Automotive Quality Systems Standard 4
GreatNate Where to get a KPI dashboard for QMS processes Quality Tools, Improvement and Analysis 5
Q Monitoring of lead time - Good KPI identification? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 14
Q On Time Delivery KPI for sales? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
J Level 3 KPI Excel Template Manufacturing and Related Processes 1
K A way to monitor our Internal Audits as a KPI AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 7
O Identifying KPI for AS9100 8.1.4 - Prevention of Counterfeit Parts - PCB assembly contract manufacturer AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 16
Q Criteria to raise a Nonconformance based on KPI values ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 39
Ashok sunder What are the criteria for setting a target KPI value against a quality objective? Benchmarking 7
M QMS Efficiency KPI as a Manager. IATF 16949 - Automotive Quality Systems Standard 7
J KPI Software - Our weakness is in KPI's Manufacturing and Related Processes 7
D KPI's Data for Customer Service AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 4
S AS9100 Customer KPI Log AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 1
R ISO 9001:2015 - KPI (Key Performance Indicators) vs. Objectives ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
J KPI's for AS9100 Cl. 8.2/8.5 - Bids/Contract Review/Order Entry AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 10
K Further Analysis of Departmental KPI (Key Performance Indicator) Statistical Analysis Tools, Techniques and SPC 2
A KPI for Quality Assurance Team in a Service Oriented Industry Service Industry Specific Topics 8
Q Additional KPI to Top Management beside Quality Objectives ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
1 KPI Dashboard Template in Excel Format wanted Excel .xls Spreadsheet Templates and Tools 9
Q Is KPI in Process Valid if not supported by Procedures? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
V AS9100 8.2.1 (C) or 9.1.2 (D) Customer Satisfaction - KPI's AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 5
A What KPI's do you use at Shop Floor Level and Team Boards? Quality Tools, Improvement and Analysis 4
W NCR Performance KPI Monitoring in an Industry like Construction Nonconformance and Corrective Action 1
A Does KPI for Processes need to be correlated with the specific Risks for Processes? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
R Excel Dashboard for Health Safety and Environmental KPI's for Multiple Sites Occupational Health & Safety Management Standards 4
Q Who can Change goals and kpi of top management? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
Q KPI (Key Performance Indicators) for the Audit Process ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 24
L KPI Project help - Business and Management Degree Benchmarking 4
Q KPI's (key performance indicators) for a Print shop ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
A KPI's for Individuals (Employees) Manufacturing and Related Processes 10
V KPI (Key Performance Indicators) in First Article Inspection Lean in Manufacturing and Service Industries 4
P Internal Audit Scope - Company's KPI (Key Performance Indicators) Internal Auditing 7
S KPI for Q&EHS Management System example wanted ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
J KPI for time to close NCs (Nonconformances) Quality Manager and Management Related Issues 17
S Understanding Quality Objectives, Metrics and KPI ISO 13485:2016 - Medical Device Quality Management Systems 15
B Should CAR be issued when the KPI is not achieved ? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
Q Determining Processes, Objectives and KPI's ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
R KPI Review Meetings never discusses previous meeting action plan status Quality Manager and Management Related Issues 5
G Differences between Quality Objectives and Business KPI's ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
K Safety Lead and Lag KPI's Quality Manager and Management Related Issues 5
B Shall issue CAR when KPI fail? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
M KPI (Key Performance Indicators) for a Service Company Benchmarking 1
T KPI, Dashboards and Pre-Assessment Questionnaires question ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
A Quality Objectives 5.4.1 - KPI SOP - ISO 13485 Audit Observations EU Medical Device Regulations 6
Q Must Support Processes have defined KPI's (Key Performance Indicators)? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
K Sales Department KPI's (Key Performance Indicators) template and suggestions Misc. Quality Assurance and Business Systems Related Topics 1
A Purchasing Performance KPI (Key Performance Indicators) Benchmarking 4
B Issue CAR (Corrective Action Request) When KPI Fails to meet Goal Quality Manager and Management Related Issues 8
B KPI = 0 - Accidents (Actual accident is 150 case/year) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 21
Similar threads


















































Top Bottom