G
Crombes said:
please find some pics of the infocorner
these cover following items :
PPM level for the 4 biggest customers + # complaints
PPM level for the Key suppliers +# complaints
worst supplier rating
cost non quality
overview scrap costs + sort & rework costs
...
these cover following items :
PPM level for the 4 biggest customers + # complaints
PPM level for the Key suppliers +# complaints
worst supplier rating
cost non quality
overview scrap costs + sort & rework costs
...
My humble advice is to ask the operators what they would klike to see! Charts are great at seeing raw data but to an operator working shiftwork and having only a few minutes of their valuable time to peruse a notice board or such like, they are all "gobbledegook"...J"oe Blogs", on the floor, wants to know what he/she can do to prevent NCs (for example) from occuring. They want to see what the NCs were for last month. What can THEY DO to prevent them? Honestly, the shop floor does not care that it took 3.6 weeks for Document 'A' to be updated or that the QA department has 100% coverage of audits. This is good for the QA dept but for the average worker it is a lot of coloured lines on graph paper. Find out the lowest common denominator and undertsand what they would like to see. What do they understand about the system and the need to have KPIs? The best graphs in the world could just be an abstract bit of art to the uninitiated!