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Volkswagen Complaints Management Rules

delorfra

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#1
Hi all,

I am looking for the VW standard that deals with the rules to issue of complaints by VW like f.ex. in which cases they are allowed to raise 2 complaints in a row for the same issue ...

Is there such a document ?, I have already checked the VW portal and within the formel Q documents, but to no avail.

Thanks in advance

Francois
 
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