Volkswagen Customer Specific Requirements.

antoine.dias

Quite Involved in Discussions
#11

Attachments

Elsmar Forum Sponsor
I

isotsadmin

#12
We are in the middle of an ISO/TS 16949 surveillance audit and our auditor is
> asking for a customer specific requirement from VW which we are Tier 4
> supplier. Our direct customer is not mandating this requirement to us. Are we
> obliged to get this directly from VW? The auditor said this might be a major
> nonconformance. Do you agree with this? What are the conditions that we need
> to comply with respect to this requirement from ISO/TS?
>
> In the future customer that we have when we are at least 2nd Tier supplier to
> an automotive, do we really need to secure the automotive customer's customer
> specific requirement? Please advice what we need to do.
 

Howard Atkins

Forum Administrator
Staff member
Admin
#13
I do not agree.

You are required to to as YOUR customer requires.
As you are not a supplier to VW you do not have access to their documents.

Ask him to show you where in the standard it says that you must work according to the OEM and not your customer.
 

Warcraft

Starting to get Involved
#15
HI guys.

Sorry for raising old subject, but I need help.

How does VW mark significant char's on the drawing and other documentation?

Is it *?

Thanks.

Danijel
 
M

Miamiqs

#16
Volkswagen is a subscriber to ISO/TS 16949, VW is one of the 9 subscribing customers that make up the IATF. But, they don't push TS, they go by VDA and Former Q
 
#17
Looking for some help on an IATF finding:
VW's CSR's that are listed on the IATF website are nowhere to be found on the VW supplier website. I do have a username and password for the site but after I sign in a search endlessly I can not find that specific document. I did find the Formel-Q documents but the auditor thinks that we should be able to find the specific document that is on the IATF website on the VW site.

Any help on finding this document on the VW website or if others have been able to explain the situation :magic: to their auditors would be a great help.

Thanks

Andy
 
M

Miamiqs

#18
As an IATF auditor, I wouldn't have written that finding. If the supplier has implemented the latest OEM customer specific requirements, thats what matters. I hope you appealed this finding.
 

Golfman25

Trusted Information Resource
#20
Why does the guy think you should be able to find them on their website? If you think about it, placing them only on the iatf website makes it easier to manage updates.
 
Thread starter Similar threads Forum Replies Date
Q VW (Volkswagen) Customer Specific Requirements Customer and Company Specific Requirements 6
D Volkswagen Complaints Management Rules Customer and Company Specific Requirements 0
P Has anyone ever heard of "Quality Gates" (Volkswagen term?) - APQP and PPAP APQP and PPAP 11
A Volkswagen AG (VW) Deviation Approval Request Form Format Customer and Company Specific Requirements 6
R Someone can help me with the Volkswagen LiOn and BeON-QPN System? Customer and Company Specific Requirements 3
U Awesome Technology - What Volkswagen has come up with World News 11
C Volkswagen Quality System - Is Volkswagen doing anything different? Customer and Company Specific Requirements 1
T Volkswagen Requirements for Internal Auditors Internal Auditing 3
T Volkswagen Systems Training (Formel Q, QPN, VDA 6.3, Mandatory Documentation, etc.) Customer and Company Specific Requirements 8
B Volkswagen (VW) Qualification Programme New Parts (QPN) - Formel Q New Parts Integral Customer and Company Specific Requirements 13
Marc Volkswagen to cut up to 20,000 workers at VW brand World News 1
R Volkswagen Quality Systems Audit - What criteria did they use and how did you prepare Customer and Company Specific Requirements 18
Geoff Cotton VW Volkswagen Specs Online for suppliers? Customer and Company Specific Requirements 3
D Suggestions for Ishikawa for hyperdetailed customer - plastic molding automotive parts Nonconformance and Corrective Action 9
J WAIVED ON Q1 - We Don't have to comply with FORDS customer specific requirements IATF 16949 - Automotive Quality Systems Standard 2
A Customer Approval (Medical Devices) Document Control Systems, Procedures, Forms and Templates 4
M Reduce occurrence rating based on the PMS data and customer complaint data ISO 14971 - Medical Device Risk Management 2
M IATF16949 Clause 9.1.2.1e - Customer notification related IATF 16949 - Automotive Quality Systems Standard 4
G Too many customer complaints Customer Complaints 16
lanley liao Does the customer`s trademark belong to customer-supplied property? Oil and Gas Industry Standards and Regulations 2
J Customer Complaint & SCAR, false data Nonconformance and Corrective Action 14
S Annual Inspection Layout - Based on Customer print ? IATF 16949 - Automotive Quality Systems Standard 8
G Risk of stopping your customer's line IATF 16949 - Automotive Quality Systems Standard 4
S Calibration/Verification of customer fixtures IATF 16949 - Automotive Quality Systems Standard 6
D CB and customer audits considered as internal audits? General Auditing Discussions 9
O Informational Ford Motor Company Customer Specific Requirements for IATF 16949:2016 - 08 Jan 2021 Customer and Company Specific Requirements 0
G Bad Parts cause Customer line stop IATF 16949 - Automotive Quality Systems Standard 13
O IATF 16949 News Ford Motors Customer Specific Requirements Update - Nov 2020 IATF 16949 - Automotive Quality Systems Standard 5
D Question regarding customer feedback process ISO 13485:2016 - Medical Device Quality Management Systems 3
D Change Approval Requirements - Does every change need formal customer approval? Design and Development of Products and Processes 17
B Retention Samples when Customer Leaves Pharmaceuticals (21 CFR Part 210, 21 CFR Part 211 and related Regulations) 1
M Email Template that go to a customer and then get returned to us for RMA/Warranty Document Control Systems, Procedures, Forms and Templates 1
B FCA US Customer Specific IATF 16949- Critical Characteristics 8.6.2 Customer and Company Specific Requirements 0
D ISO 13485 8.2.1 and 8.2.2 - Customer Feedback and Customer Complaints ISO 13485:2016 - Medical Device Quality Management Systems 5
J Customer Complaint Response 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 3
V Quality review Meeting with Customer for complaints we received Customer Complaints 6
D IATF16949 - Interpretation of Customer Requirements clauses IATF 16949 - Automotive Quality Systems Standard 3
S Obligation to accept customer audits? IATF 16949 - Automotive Quality Systems Standard 23
D IATF16949 7.5.3.2.1 Record Retention - Our Product or Customer Product? Elsmar Cove Forum Suggestions, Complaints, Problems and Bug Reports 1
S Customer Specific Requirements (CSR) not signed/approved IATF 16949 - Automotive Quality Systems Standard 17
B FCA US IATF 16949 Customer Requirements updates Customer and Company Specific Requirements 3
G Same parts but new customer - What will the auditor ask me? IATF 16949 - Automotive Quality Systems Standard 2
R Customer Satisfaction importance in companies with Government/Public Administration as main customer? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
G Self Assessment Audit from a new potential customer General Auditing Discussions 3
P Customer Corrective Action Requests in OASIS? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
Ooi Yew Jin Customer E audit preparation Quality Manager and Management Related Issues 2
qualprod Managing a "special" customer into the QMS? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
C Certificate of Conformance Form - COC for each customer a controlled document? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
R Who is the customer in the ISO/IEC 17025:2017? ISO 17025 related Discussions 1
BeaBea ISO 9001 Customer Feedback Methods - What has worked for your company? Service Industry Specific Topics 17

Similar threads

Top Bottom