VSM (Value Stream Management) for service industry - Lean Manufacturing

A

abhissa

#1
Hi everyone,
Can anyone help with applicability of VSM (Value Stream Management) for a service industry(with the help of a case study if possible)


Thanks in anticipation

abhissa
 
Elsmar Forum Sponsor
W

wmarhel

#2
In essence, a VSM is just an elaborate process flowchart with much more data collected. You can always try: Value Stream Management for the Lean Office.

I one instance we took our quotation process for new products from an average of 24-26 days down to less than 72 hours or less. It required a different look for the office and our relationship with suppliers to needed to be synergistic. Most of the waste we identified was from various hand-offs and signatures that were required for whatever reason.

An average month for the company (contract manufacturer) was $5-7 million a month in new quotes. The longer our quotation process took, the longer it took to begin making money if did win the business. There were also instances we identified where the customer's bidding process was open for 45-60 days for extremely large quotes (high number of models/parts on a single RFQ). We also realized that we were scrambling and potentially putting other bids at risk when these quotes came in the door because they would get pushed aside for the BIG $$$'s.

Regards,

Wayne
 
#3
We are working with hospitals to VSM (Value Stream Management) their processes. I really can't go into great detail (it is a different department from mine), however, the response from the customers seem to be positive.
 
T

techrat

#5
Value stream mapping and the quotation process

I was just reading with much interest the reply stating a significant reduction in time to quote in a contract manufacturing environment.

I am faced with the need to perform some similar improvements and would be interested in whether Wayne would be able to elaborate on the approach. I would be interested in learning about how Wayne was able to align better with suppliers as well as cutting through the red tape. Please feel free to respond to me privately if this works better for you.

Other areas in your endeavour that I am interested in are:
How many people made up the core staff of the quote processing effort?
Was the number of persons reduced as part of your improvements?
Were the bulk of the communications through paper based systesm before? After improvemnts?
Any other elaborations would be much appreciated.

Thank you,
Jeff
 
Thread starter Similar threads Forum Replies Date
R VSM - Value Stream Mapping (catheter manufacturing unit) Customer Complaints 10
8 VSM (Value Stream Map) Issue Lean in Manufacturing and Service Industries 5
V Any examples of Value Stream Mapping (VSM) for Product Development Processes (PDP) ? Six Sigma 3
S Value Stream Mapping (VSM) in After Sales Customer Support Service Department Lean in Manufacturing and Service Industries 4
S Value Add Time Calculation in Value Stream Mapping (VSM) Lean in Manufacturing and Service Industries 8
R Process VSM (Value Stream Mapping) help needed Lean in Manufacturing and Service Industries 5
P Need guidance in VSM (Value Stream Mapping) Lean in Manufacturing and Service Industries 10
M Re: Value Stream Mapping (VSM) - Logistics / Transport Lean in Manufacturing and Service Industries 5
M Time and Motion Study + VSM (Value Stream Mapping) Quality Tools, Improvement and Analysis 14
P Available (Availability), Uptime and EPE in VSM (Value Stream Mapping) Lean in Manufacturing and Service Industries 3
J Value Stream Mapping (VSM) Information - Manufacture of fasteners in punch presses Lean in Manufacturing and Service Industries 24
N Looking for a VSM (Value Stream Map) with Cost Data Lean in Manufacturing and Service Industries 1
J Value Stream Mapping - Can anyone help me in developing a VSM? Lean in Manufacturing and Service Industries 16
N Looking for Administrative VSM (Value Stream Mapping) examples Lean in Manufacturing and Service Industries 1
J VSM (Value Stream Mapping) - Use constraints or leave 'wide open'? Lean in Manufacturing and Service Industries 6
F Value Stream Mapping Tools - Seeking VSM tools (i.e. clipart, icons, symbols, etc) Quality Tools, Improvement and Analysis 22
A Value added activities and WIP in a VSM Lean in Manufacturing and Service Industries 2
A VSM: Between OP1 and OP2 there is a big conveyor. How to represent that on VSM?? Lean in Manufacturing and Service Industries 6
P Problem with creating VSM current map Lean in Manufacturing and Service Industries 3
A VSM - Should I sum up the inventory? Which C/T to choose? Lean in Manufacturing and Service Industries 3
Proud Liberal Improving low p-value Statistical Analysis Tools, Techniques and SPC 12
BeaBea Registrars with VAR (Value Added Reseller) experience Registrars and Notified Bodies 6
Q Best approach to get a real value as average? Statistical Analysis Tools, Techniques and SPC 6
F Missing value of Uncertainty B Measurement Uncertainty (MU) 8
F Calibration certificate content - Average Value and True Value ISO 17025 related Discussions 6
S In BAC5300 we have machining mismatch allowed is 3tau, what is the value of tau? Document Control Systems, Procedures, Forms and Templates 1
S Change value of target during a batch Capability, Accuracy and Stability - Processes, Machines, etc. 0
A Acceptance p-value for linearity and bias analysis in minitab results Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 0
A Torque Value for Different types of Fasteners (Socket Head, Button Head, CSK) Manufacturing and Related Processes 2
M IATF 16949 - 8.5.6.1.1 Providing a list of process controls: Does this requirement add value to QMS? IATF 16949 - Automotive Quality Systems Standard 4
Q Cycle times, value stream mapping, inventory, average values? Lean in Manufacturing and Service Industries 1
Ashok sunder What are the criteria for setting a target KPI value against a quality objective? Benchmarking 7
S Adding Value prior to signing EASA Form 1 EASA and JAA Aviation Standards and Requirements 5
M Creating a Plant Level Value Stream Map Process Maps, Process Mapping and Turtle Diagrams 1
A IMDS - Changing the Locked Weight Value RoHS, REACH, ELV, IMDS and Restricted Substances 1
T Value Chain Map for Food Services Industry Service Industry Specific Topics 1
O P-Value less than 0.05. but everything else in control Statistical Analysis Tools, Techniques and SPC 19
Q P x I = Value interpretation for residual risk? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
O CPK with a P value less than 0.005 Manufacturing and Related Processes 8
G What degrees of freedom means in uncertainty budget and how do I set the value Measurement Uncertainty (MU) 2
Q Really do they add value (Vision, Mission, Values)? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
D What is the exact Temperature Coefficient Value to be set on a Conductivity Meter? General Measurement Device and Calibration Topics 2
M Value Stream Mapping Calculations Process Maps, Process Mapping and Turtle Diagrams 5
L How to interpret the average R bar Value shown in the R Chart Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 2
G Non Value Added Corrective Actions IATF 16949 - Automotive Quality Systems Standard 15
R How To Calculate & Print CDF and Lower Bound CDF value for some t(time) with Minitab? Using Minitab Software 1
P Purpose of calculating Uncertainty value in calibration study Measurement Uncertainty (MU) 5
J Agenda of Value Stream Mapping workshop required Quality Tools, Improvement and Analysis 1
M What is the value of documenting in-process rework for easily-detectable issues? Quality Manager and Management Related Issues 4
W Quality for value adding or certification? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 23
Similar threads


















































Top Bottom