Warehouse and shipping/receiving activities need to be part of our scope?

[Joe Cruse]

Anyway the "Scope" is meant to be what the organization intends and has to manage to help it's achieving customer satisfaction

Is the Scope not meant to be a "Here is what I do (make, serve, provide) that I want to be be registered to ISO 9001:XXXX system"????? My understanding, from both my registrar and what I have seen in the standard, is that the scope is meant to be a "declaration" of the "activity" which I wish to have the registration for, which would also be stated in some way on my certificate of registration. The "activity" stated in my scope would be concluded by a process, or series of processes, which are then defined in my QMS, along with detailing the interaction of all my processes that make up my registered "activity". Defining your registered "activity"'s processes and their sequence/interactions SHALL be defined in your QMS, but I see no SHALL for defining them in the Scope, nor do I notice where the OP wrote themselves into a corner for this.

I'm with Randy and Big Jim; appeal!!! And also agree that if this IS a major that they will not back off of, they owe your employer some $$$$ for letting you get to the surveillance audits with this "problem".

Good luck!

 

[Randy]

Warehousing and shipping can touch on 7.5.3, 7.2.1, 7.5.5, 6.3, & 7.5.1...and it can get a tad crazy from here

 

[Roberto Vigo]

I appealed the Corrective Action and won the dispute. According to the new auditor (We requested a change of auditor), Our Key Processes covered all our functions. Thanks to everyone for the great advice.

 

[insect warfare]

I appealed the Corrective Action and won the dispute. According to the new auditor (We requested a change of auditor), Our Key Processes covered all our functions. Thanks to everyone for the great advice.

I figured as much....I guess 50 million Elvis fans can't be wrong after all....

Brian

 

[LUV-d-4UM]

I work for a fastener company and recently went thru an ISO 9001-2008 Surveillance Audit. The auditor wrote us a Major CA, because "The warehouse and shipping/receiving activities were not noted in the scope". Is this something that must be on the scope?

Can you please tell what is the scope of your ISO as stated in the certificate?

Big JIM said that under th ISO9001:2008 you should appeal. And I agree.

 

[LUV-d-4UM]

Thank for all your responses. It's been a great help.

Brian,
Our Scope reads:

This manual pertains to processes relating to: The manufacturing of fasteners for the fastener industry.

The manual and related quality system documentations are written to comply with the requirements of ISO 9001:2008, and PED 97/23/EC requirements.

I think the scope is OK because you still have to determine the processes in 4.1 and I am sure that you have already completed that. So repeal !!!! Good luck. These experts have your back.

 

[Big Jim]

I appealed the Corrective Action and won the dispute. According to the new auditor (We requested a change of auditor), Our Key Processes covered all our functions. Thanks to everyone for the great advice.

Congratulations!

And thanks for the feedback!

 

[Mahlon]

In agreement with all above - you need to escalate this to the Registrar as a challenge to the finding and either fire the auditor and/or the Registrar he or she represents. A Major NC is NOT a cert issue; it is at most an OFI and should have been caught/resolved at the initial Assessment audit during their S1 review.

 

[phoenix2368]

The auditor wrote us a Major CA, because "The warehouse and shipping/receiving activities were not noted in the scope". Is this something that must be on the scope?

Scope is basically the objective/ purpose of the document (i.e. in your case it was Quality Manual) .
I agree with all that this auditor had no idea what he was doing.