Warranty Exclusions

Marc

Hunkered Down for the Duration
Staff member
Admin
#1
Charley is looking for help, if you're interested.

----snippo-----

Date: Tue, 5 Oct 1999 14:57:50 -0400
From: Charley Scalies <[email protected]>
Subject: Survey: Warranty Exclusions

ISO/CD2 9000:2000 defines a "requirement" as a "stated or typically
implied need or expectation"

ISO/CD29001:2000 (7.2.2) requires the determination of "requirements not specified by the customer but necessary for fitness of purpose".

I am interested in hearing from manufacturing and servicing firms (others may respond, too) regarding their current warranty exclusion practices and what activity, if any, is taking place internally with respect to the above requirements of CD2. Please complete this very short survey and email it to me. I will summarize and report the responses to this List and individually to all who respond. You need not identify your company. Individual responses will be kept private and will not be used for marketing purposes.

Survey
1. We are primarily engaged in ( ) Design Only ( ) Design and
Manufacturing ( ) Manufacturing Only
( ) Distribution Only ( ) Servicing Only ( ) Other [invited to
respond]
2. Our size is ( ) Under 50 employees ( ) 51 to 150 Employees
( ) 151 to 500 Employees ( ) 500+
3. Our standard published warranty specifically excludes:
A. ( ) Implied warranties of all types.
B. ( ) Warranties of fitness for use and/or purpose.
C. ( ) Warranties of merchantability
D. ( ) Warranties of design.
E. ( ) Liability for incidental or consequential damages
F. ( ) Other exclusions
G. ( ) No Exclusions
H. ( ) We have no standard published warranty.
4. Our legal counsel and/or senior management have reviewed these
proposed new requirements ( )Yes ( )No
5. If Yes, they have concluded:
A. There is/may be a serious conflict between CD2 and company
business policy ( ) Yes ( ) No
B. ( ) We are taking/have taken action
Feel free to describe what that action is/will be.

Thanks.

Charley
--
Charles J. Scalies/2000+
[email protected]
Resources for Managing Quality and Productivity
Visit our Resources Web Site at http://pobox.com/~scalies
 
Elsmar Forum Sponsor
Thread starter Similar threads Forum Replies Date
M Email Template that go to a customer and then get returned to us for RMA/Warranty Document Control Systems, Procedures, Forms and Templates 1
JoCam Warranty of Medical Devices EU Medical Device Regulations 2
C Quality Manager vs Warranty (service) Manager - Authorities & Responsibilities Customer Complaints 2
C Does the company violates any regulation/standard by selling device without warranty ISO 13485:2016 - Medical Device Quality Management Systems 5
L IATF 16949 Warranty Management System examples IATF 16949 - Automotive Quality Systems Standard 0
D Automotive Warranty Analysis Software Quality Tools, Improvement and Analysis 0
I Tool Control Marking Voiding Warranty AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
R Medical Device, Warranty Influences Expected Service Life Reliability Analysis - Predictions, Testing and Standards 3
B Warranty costs - What is your definition of a "warranty cost"? Nonconformance and Corrective Action 1
L Relying on Suppliers - Most Quality and Warranty problems are caused by Suppliers Supply Chain Security Management Systems 5
P IATF 16949 - 10.2.5 Warranty and 10.2.6 Field failure IATF 16949 - Automotive Quality Systems Standard 1
L Forecasting of Product Returns and Warranty Costs Quality Tools, Improvement and Analysis 4
MarilynJ6354 Departmental Chargebacks for Warranty Claims for New Products Manufacturing and Related Processes 1
A Medical Device Shelf Life vs. Warranty Period Canada Medical Device Regulations 6
A Please suggest analysis for identifying the warranty Reliability Analysis - Predictions, Testing and Standards 1
C Who in the supplier organization has to sign the PSW (Part Submission Warranty)? APQP and PPAP 6
L What is a standard policy about Warranty on Parts Quality Tools, Improvement and Analysis 4
Manix Automotive Warranty Process at Tier 1 Level Challenges and Development Considerations Quality Manager and Management Related Issues 2
D Contract Manufacturer & Mechanical Assembly Supplier Warranty Liability ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
D RMA and Warranty vs Repair Procedures Misc. Quality Assurance and Business Systems Related Topics 5
C Benchmarking Warranty Rates - What Rates should Trigger Actions? Benchmarking 1
D Company Percentile Ranking - Customer Concern and Warranty Costs Benchmarking 4
J Does anyone know what does GCAR (Nissan) stands for? Warranty Claimed Part Customer and Company Specific Requirements 3
J Supplier Warranty and Product Responsibility including Failure Analysis Design and Development of Products and Processes 9
Chennaiite Warranty Information Analysis - Guidance Sought Quality Tools, Improvement and Analysis 3
L Chrysler Specific Requirements - CQI-14 Warranty requirements Customer and Company Specific Requirements 1
A British Documentation System? Warranty of 100 year old Bridge Document Control Systems, Procedures, Forms and Templates 3
Q AIAG CQI-14 - Consumer-Centric Warranty Management Guidelines - Is Anyone Using This? Customer Complaints 9
P Warranty Statistical Analysis in a Manufacturing Company Quality Tools, Improvement and Analysis 1
S Single Medical Device Warranty card for both RUO and IVD!! ISO 13485:2016 - Medical Device Quality Management Systems 1
B CQI-14 (Consumer-Centric Warranty Management) certification required in the future? ASQ, ANAB, UKAS, IAF, IRCA, Exemplar Global and Related Organizations 7
N COTS (commercial off-the-shelf) Computers - Warranty return rate? Benchmarking 3
L "Post-Delivery" & "Warranty" - ISO 9001:2008 Clause 7.2.1 & 7.5.1 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
H Warranty Analytics To Feed Corrective Action Process Nonconformance and Corrective Action 1
N Warranty - Is Warranty a Service or not per ISO 9001 Document Control Systems, Procedures, Forms and Templates 20
F Liability and Warranty with PPAP Approval APQP and PPAP 6
C Layout Table (very large surface plate) Manufacturer Options - Warranty Hub Inspection, Prints (Drawings), Testing, Sampling and Related Topics 17
T Warranty - Is it a Quality Function? Document Control Systems, Procedures, Forms and Templates 4
G Looking for ideas "How to word" Warranty or Product Service into manual Quality Management System (QMS) Manuals 3
J Reliability from Warranty data - We do not know the date put in service Reliability Analysis - Predictions, Testing and Standards 4
D Where is Warranty covered in ISO 9001:2000? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
T I need a Warranty Claims form to give to our customers Document Control Systems, Procedures, Forms and Templates 3
C Example of a Service / Warranty report form Document Control Systems, Procedures, Forms and Templates 3
samer Excluding 7.5.2 - Warranty Repairs - Vehicles Maintenance Company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
J Warranty Question Tree to determine differences between engineering and workmanship Quality Tools, Improvement and Analysis 2
G Warranty Return Rate - How do you calculate Warranty Return Rate? Quality Tools, Improvement and Analysis 23
sathis Warranty Analysis - We're using Excel, but Is there any specific software for WA? Quality Assurance and Compliance Software Tools and Solutions 2
A Guarantee and warranty , Product liability- definition IATF 16949 - Automotive Quality Systems Standard 3
W Warranty Procedures and policies - software? Quality Assurance and Compliance Software Tools and Solutions 2
B Exclusions or justification for non-applicability of IEC standards Reliability Analysis - Predictions, Testing and Standards 1

Similar threads

Top Bottom