N
We are a design and manufacturing company providing Search and Rescue Equipment to the Aerospace Industry as well as State/Local Government organizations.
We are currently undergoing our AS9100/ISO 9001 Audit and our auditors have stated to us that Warranty Repair/Rework is "Service" under the Standard. This has not been our historical position and have always taken exclusion for this since we do not perform "service" operations in the field or at customer sites. Is there any clear definitions or statements for "warranty" and "service" with respect to the AS9100/ISO 9001 requirements. I have not been successful in identifying any so far that would help resolve this "non-agreement" between us and our Registrar.
Norm
We are currently undergoing our AS9100/ISO 9001 Audit and our auditors have stated to us that Warranty Repair/Rework is "Service" under the Standard. This has not been our historical position and have always taken exclusion for this since we do not perform "service" operations in the field or at customer sites. Is there any clear definitions or statements for "warranty" and "service" with respect to the AS9100/ISO 9001 requirements. I have not been successful in identifying any so far that would help resolve this "non-agreement" between us and our Registrar.
Norm

