The last paragraph of 8.3 states that “when nonconforming product is detected after delivery or use has started, the organization shall take action appropriate to the effects, or potential effects, of the nonconformity”
…the key words are “the organization shall take action appropriate to the effects, or potential effects…” – which means, it is the organization itself who is going to decide what actions they are going to take since they themselves should know the consequences of the nonconformity…
…going back to the inquiry whether warranty - is part of service as per ISO 9001 or not? the answer is there, it’ll be depend on the organization itself of how they are going to define “warranty” and/or “service” on their business… the most important is, they have to comply with the requirements whether by using “warranty” and/or “service”…
…the key words are “the organization shall take action appropriate to the effects, or potential effects…” – which means, it is the organization itself who is going to decide what actions they are going to take since they themselves should know the consequences of the nonconformity…
…going back to the inquiry whether warranty - is part of service as per ISO 9001 or not? the answer is there, it’ll be depend on the organization itself of how they are going to define “warranty” and/or “service” on their business… the most important is, they have to comply with the requirements whether by using “warranty” and/or “service”…

