I think that the initial post, and the first response to it (by Steelmaiden) were all that was necessary.
Indeed! Windex had 4 pages of free advertisement.
Stijloor.
I think that the initial post, and the first response to it (by Steelmaiden) were all that was necessary.
I think that the initial post, and the first response to it (by Steelmaiden) were all that was necessary.
Thanks for the update. I think you need to think about how you approach this issue, though. If this was indeed an offhand comment, and not intended to be a catalyst for correcting the situation, you'll probably be best off not bringing it up at all. If she does bring it up, rather than asking the auditor for evidence, you might just say that you evaluated the situation and decided that the risk was negligible and outweighed by the need to provide a method for cleaning machine windows. In the meantime it might be a good idea to alert your operators to the concern, if you haven' already.Well just to let everyone know. That auditor will be back in a couple of weeks. While she is here we are going to request to see the proof.
I will keep everyone updated.
Thanks for the update. I think you need to think about how you approach this issue, though. If this was indeed an offhand comment, and not intended to be a catalyst for correcting the situation, you'll probably be best off not bringing it up at all.
Excellent spin!or, just politely say "the last time you were here you asked if we had evaluated the effect of Windex on our product. We've done quite a bit of research but have not found anything to suggest a problem. If' you are aware of something that suggests otherwise, we'd love to see the data if you'd be so kind to point us in the right direction."
eta: please, if you or any of us have something come up in an audit that they are unsure of....ask your auditor, in a non-argumentative way, what they are talking about, or if they can provide evidence to back up their comments. I've only met 2 auditors in my 20 years of QA work that would not have helped me out if I asked them for clarification. Believe me when I say that I've dealt with a lot of auditors. Some I've liked more than others, but almost all of them are very nice people.
or, just politely say "the last time you were here you asked if we had evaluated the effect of Windex on our product. We've done quite a bit of research but have not found anything to suggest a problem. If' you are aware of something that suggests otherwise, we'd love to see the data if you'd be so kind to point us in the right direction."