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Week 2 Discussion - What is Quality?
- Thread starter Steve Prevette
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M
What is quality
There really is no clear definition for quality, it means something different to everyone. Among other explanations, Webster defines it as "superiority of kind." I understand that to mean that each task is performed to a high standard to produce a consistently reliable product. Whether the product is a good or service I see quality as a sign that something can be relied upon.
There really is no clear definition for quality, it means something different to everyone. Among other explanations, Webster defines it as "superiority of kind." I understand that to mean that each task is performed to a high standard to produce a consistently reliable product. Whether the product is a good or service I see quality as a sign that something can be relied upon.
R
Well yes, but: Fit for use of intended function, at a reasonable cost.
Superior quality can be attained, and you expect superior at a high cost.
Why pay for a Rolls Royce if you only need, and want the attributes of a Chevrolet Impala. You can expect good quality and relaibility at a more reasonable cost. Value for your dollar. Isn't this why we shop for the best deal?
Superior quality can be attained, and you expect superior at a high cost.
Why pay for a Rolls Royce if you only need, and want the attributes of a Chevrolet Impala. You can expect good quality and relaibility at a more reasonable cost. Value for your dollar. Isn't this why we shop for the best deal?
J
I believe that "fitness for use" is one definition of quality. The statement you used is one used by Dr. Joseph Juran. Dr. Deming talks about quality not meaning perfection but simply efficient quality that the market or customer expects. I tend to go with this one. To me this means that a customer need is met.That's it!
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