In an article in Bloomberg, Matt Levine suggests the Wells Fargo fake accounts were opened because of unreachable metrics placed on branches by upper management, and branch managers placing pressure on employees to meet the quotas. He says "Be careful what you wish for" with these performance metrics.
It seems to me he has a point. Isn't he referring to Deming's Point #12? "Eliminate numerical quotas for the workforce and numerical goals for management." Oh yeah, let's not forget Point #8 "Drive out fear."
The complaint against Wells Fargo can be read here.
It seems to me he has a point. Isn't he referring to Deming's Point #12? "Eliminate numerical quotas for the workforce and numerical goals for management." Oh yeah, let's not forget Point #8 "Drive out fear."
The complaint against Wells Fargo can be read here.